I'd like to respond to what Diane Kelker said. In the past year that I've been on this list, I've never heard a complaining word come from Diane. She has always been a respectful person, and not complained about what has gone wrong with her equipment. Yet, she has every reason in the world to be concerned with what's happening. She is right, it's not just a few people, and even if it were, everyone has the right to satisfaction. Diane, thanks for your inspiration.
