I just want you all to know that my braille note just returned from 3 weeks in California with a broken key. That is simply not acceptable and I hope Jonathan you pass this to Dr. Smith.The Bn is going to be picked up sometime tomorrow and I have to sit at home waiting for the folks to come and this means I have had to cansel an appointment and reschedule which is inconveniencing the other person. So anyone who is reading this from humanware, please instruct your personnel that they must please be careful in packing this equipment. This is the second time I have had to return this machine because of faulty repairs. The last was because I couldn't download the manual in April, 2003. So again Please take the time and watch what you are doing for heaven's sake with this equipment.

Mary Ellen Earls
Remember! Today is the Tomorrow you thought about yesterday.

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