First of all, I would have him send himself an email, to make sure the smtp 
part is working.  If it says unknown password, I would go back into the setup 
options, and even rewrite my password.  Sometimes, it does help to do a reset 
with dots 1-2-3 held down, or with a VoiceNote S D F and reset.  HTH

> ----- Original Message -----
>From: [EMAIL PROTECTED]
>To: [EMAIL PROTECTED]
>Date: Mon, 25 Oct 2004 23:04:41 EDT
>Subject: [Braillenote] Can't send or receive email

>I think this may go along with some other problems I've seen here on the
>list.  My son (12 years old) is suddenly not able to send or receive his  
>email.
>He can still get on the internet.  When he tried to get his  mail it says
>"Error connecting to pop server; Err - unknown password"  Any  ideas?  We are
>using a Cox cable modem.  He connects through a netgear  router (hardwired).  
>He
>doesn't think any of his settings have been changed  but who knows.
>He uses earthlink.
>Any thoughts or ideas would be appreciated!
>Thanks
>Wendy
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