First off, John, don't save anything on the KeySoft System Disk because, if you need to ever do a hard Reset (a Reset with [dots 4-5-6], [S-D-F keys] held down), this clears out all except factory-installed files on the KS Disk. That's why, when you did that hard Reset, you lost your book. Second, about your problem, I've seen this message quite often when handling any type of Microsoft Word document in a Word format later than Word '97. If this is something like a Word XP file, and if you have it on your PC, try saving it as something like Word '97 before transferring it onto the BN, and see if you have less trouble. MS Word support should supposedly improve in the upgrade, according to PDI. If you are able to open that file on the BN, save it as something like an RTF type (hit [SPACE with S], [CONTROL with S], select a location as you would at any "File Name?" prompt in KeySoft, and, at the "File Name?" prompt, hit [BACKSPACE with X], [CONTROL with X] until you are prompted to create a Rich Text Format type file, then enter a file name, and hit ENTER to save), erase that file which is giving you trouble, and then work with the RTF file, with which you should have less trouble. The MS Word (later than '97) format is the only one I've had that trouble with, but even if your book isn't an MS Word, try saving it as another type on the BN if you do get it to open or, if it's on your PC, save it as another format before transferring onto the BN. Once you get the file in a more workable format, you'll probably want to erase the previous file which was causing you difficulties. Try doing another hard Reset, and see if you can open the file from your BN, at which point you can try saving it as another type (unless it's on your KS Disk, in which case you'd have to reload it back into your device (do so on the Flash Disk or a CF card), and try doing it in something like RTF or ASCII Text).
HTH, Maria
