Wow! You had *success* gettimg them to email you a tracking number? I *never8 have! I have always ad to call back to get it from them. Aside from that, I'm overall pleased with how they have worked with me.
Jane ----- Original Message ----- From: "Chris Westbrook" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Friday, July 16, 2004 4:16 PM Subject: [Braillenote] happy pdi repair experience > I know I don't post much to this list, but I thought I'd share my happy pdi > experience. First, let me say it is great that you can actually call them > and get the status of your repair at any time. I had decided to send my bn > in on Thursday after getting an RMA number for a cleaning and a new > battery. I called yesterday to see how things were going and they said > that it had been dropped and extra work was needed. I'm glad they did what > was needed because the last thing I need is for a bn to fail in the middle > of a semester. They took my credit card info as they said they needed that > to proceed, and gave me an estimate of the current cost. Today I saw a > charge made to my credit card, and called to enquire about whether it was > shipping, and they informed me that it was shipping out today. They also, > upon my request, agreed to email me the tracking number of my > shipment! and just to clarify, the charge made to my credit card was a > temporary charge, and I am assuming it wouldn't be made permanent until the > unit had actually shipped. I am very pleased with the pdi staff I dealt > with. Great job! > > Chris Westbrook > msn or email: [EMAIL PROTECTED] > aol screen name: westbrookc19 > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote > >
