Regarding upgrade policy; I was on the packmate list in July and August
when the new packmate was released. As you might remember, the packmate had
just been released that January before. However, users were told that if
they wanted the new packmate, they had to pay 900 dollars. There were even
a few list members who had just bought their packmates and had specifically
asked if they should be aware of any newer units in the future. They were
told no. Then, not two weeks later, out came the new packmates and they had
to pay 900 dollars just like everyone else to get the new units.
As long as we are bringing up humanware and how they may have treated their
customer base when the new braille note came out, we should also be aware
of FS and that they did to their customers who had tested the packmate for
that preceeding six months before the release of the new units in July and
August.
At 5/25/2005, you wrote:
One major correction to Jonathan's paper. Moving files between PAC Mate's
internal memory and a storage card on the BX is MUCH easier than Mr. Mosen
would lead one to believe. There is no need to go into menus to move
anything. One simply presses e-chord x to cut or c to copy, presses left
arrow to back out of the current directory, selects the storage card and
presses e-chord p for Paste. If there's anything complicated about it,
it's that in order to feel more like one's computer it should be e-chord v.
Further, comments about looking at a company's upgrade policies doesn't
benefit HumanWare. Just ask Keynote Companion users how much they were
offered for their units when the Braillenote came out. Further,
Braillenote SMA customers with only one count had to buy an additional SMA
to get the update to Keysoft 6.1. The choice was either buy the additional
SMA or get no refund on the upgrade already owed (and paid for) to the
customer. I understand this was a major upgrade, but many of the "new
features" are simply playing catch-up to the competition.
I have both a Braillenote 32 and a PAC Mate BX40. They both get a lot of
use. They both have their merrits.
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