Having followed the instructions through the step of hitting a normal reset
after the 1-2-3 reset, I expected the "whoosh" and three "blings" mentioned
in the instructions. Instead, I got the following prompt:
product key?
I had downloaded the product key, right-clicked on the file on the Windows
desktop and sent the file to a floppy, put the floppy into the bn's disk
drive and used Keysoft 5.1 build 22 to copy the file onto the root
directory of the flash card which came with the upgrade. While still in
5.1, I check the upgrade card, and it showed the product key file had been
copied over. After following the procedure in the instructions, I was
advised that the product key had installed successfully.
Yes, the upgrade flash card is in the back slot. Yes, the AC adapter is
connected.
However, I may have made several mistakes.
First, having used the disk drive to transfer the product key file onto
the upgrade card, I did not remove the disk drive's card from the side
slot. This did not appear to affect installation of the product key; and
the instructions did not say anything about being sure not to have any
other card in the side slot during installation; they just said to be sure
to put the upgrade card in the back slot, which I did. Still, when I did
the 1-2-3 reset and the regular reset after that, both cards were in the
bn. Can the installation program have queried the side slot and, finding
no product key there, become confused?
Second, once I had the "product key?" prompt, I found the help command
unhelpful, as it only told me to type in the key but did not tell me how to
determine what that key would be. Since the unit seemed otherwise
unresponsive, I entered a chord z, which in the past has served to exit
from certain persistent states in the unit. Then, of course, I heard the
"whoosh" promised by the instructions; but the three "blings" still did not
occur. The display went to showing all dots up, and the unit seemed
generally to be locked up.
I've tried other things; but the furthest I can get is to the "product
key?" prompt, for which I still have no answer.
Sorry for the length. But details are sometimes helpful to experts, as I
consider you all to be, especially when compared with me. <smile>
And, yes, I have called tech support, about forty-five minutes ago now.
Thanks for your suggestions.
--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.11.8 - Release Date: 5/10/05
