Maybe PDI likes to surprise people that way?
Josh
[EMAIL PROTECTED]
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, April 19, 2005 12:54 PM
Subject: RE: [Braillenote] How long for update
Excellent response! This is not the ideal example of good customer
service.
I think I'll be surprised when I see the update show up in the mail.
Jeff Kisecker
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Richard
Ehrler
Sent: Monday, April 18, 2005 11:43 PM
To: [email protected]
Subject: Re: [Braillenote] How long for update
Hello Shelley,
Well, your guess is about as good as mine or anyone elses. I called
Humanware yesterday to ask if or when my update was shipped and they
refused
to look to see if it is even out the door. The person I spoke to just
repeated a couple times that I should get my copy sometime in April or
maybe
May. At the rate this process is moving, I begin to wonder if June or
July
is out of the question! If anyone from Pulse Data Humanware is listening,
might I suggest that when a customer takes the time to call about things
like this, they might at least consider checking their computer to see if
product has been shipped instead of more or less telling them to just sit
on
it and spin!
If your customer service people don't have direct access to the shipping
information, I would ask "Why not!" One Increasingly Frustrated Customer
Richard Ehrler
On 2005-04-19 [EMAIL PROTECTED] said:
Hi you all, I have a question. For those who have received their
Key soft 6 upgrade Compact flash, how long did you have to wait?
Mine was ordered at the end of January and it is almost the middle
of April and no word. Just wondering if this is normal, smile.
Shelley L. Rhodes and Judson, guiding golden
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