I hate to say it but I agree on this one--none of my issues were ever resolved by tech support. I emailed tech support about a month ago and never even got a response, so called them and received "I don't know" for a response. I only got my BrailleNote a couple months or so ago and already I'm feeling uninspired towards Pulse Data's effort with customer care. I think part of it is understanding that no issue is too small--if someone doesn't know where the word processor can be found, and this is a serious and legitimate issue, then it is genuinely appropriate to receive support from Pulse Data. Admitedly my issues were more on the technical side of things, and they still exist, as unsolved mysteries.
> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of > [EMAIL PROTECTED] > Sent: May 29, 2005 3:14 PM > To: Braillenote List > Subject: Re: [Braillenote] Absolutely disgusted with Humanware customer > service > > > Hi Olusegun, I think the fact that we run our own e-mail list and get > feedback from customers about what we're doing well and what we could do > better, is a testimony to how seriously we take feedback and how committed > we are to giving the best customer service we can. > > Regarding your experience with US tech support, I have certainly forwarded > your comments on to management in the US. I know that we're bringing more > people on board and taking steps to get waiting time down. I'm always glad > to get feedback sent to me privately if appropriate, we want to do what it > takes to make interacting with HumanWare a good experience. Thanks for > taking the time to write. > > Jonathan Mosen > BrailleNote Product Marketing Manager > HumanWare > > DDI: +64-3-373-6192 > Fax: +64-3-384 4933 > Mobile: +64-21 466 736 > Email: [EMAIL PROTECTED] > http://www.humanware.com > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote >
