Albert, I couldn't agree more. I can't imagine living life these days without my BN. It's great to know there are people out there that care about our equipment. Whenever I call Tech Support, I get the greatest people. I would like to express appreciation to Andrew who is in Tech Support. I've talked to him several times, and have gotten nothing but professional service. Thanks to all who make this product great! Regards, Rhonda Clark
> ----- Original Message ----- >From: "Albert Sanchez" <[EMAIL PROTECTED] >To: <[EMAIL PROTECTED]>, "Braillenote List" <[email protected] >Date: Wed, 7 Jul 2004 14:13:24 -0400 >Subject: Re: [Braillenote] PDI Appreciated > Hi All, >I too, want to take a minute to thank the PDI staff for their excellent and >most curteous service. During the NFB convention I took my BNBT (which is >only 2 months old) up to the PDI repair suite at the Marriott Hotel since it >had been experiencing some difficulties with the Flash Disk. I was asked to >leave my unit overnight so that the technician (Morris Sloan) could track >down and repair the problem, which turned out to be a bad Flash Disk. When I >retrieved my BN it had been repaired, all my backed-up files had been >replaced, and it had been upgraded to the newest version of KeySoft 5.1.19 >to 5.1.22. Also, whenever I stopped by the PDI booth in the exhibit hall I >was greeted by a friendly knowledgable person who seemed well-informed about >the product (bn/bn pk etc.), or the service (software SMA agreement, which >was $230.00 on compact disk). What a wonderful product the BN is, and it is >an extreme pleasure to know that the PDI people are truly listening to us, >the users of their product. >GREAT WORK PDI >Most cordially yours, >Albert Sanchez >Al's Piano Tuning & Repair >703-933-9303 >----- Original Message ----- >From: "Jeff Molzow" <[EMAIL PROTECTED] >To: <[EMAIL PROTECTED]>; "Braillenote List" <[email protected] >Sent: Thursday, July 01, 2004 8:56 AM >Subject: [Braillenote] PDI Appreciated >> Jonathan and PDI Staff: >> Putting aside the tone of my last email referencing BrailleNote and GPS, I >> also want to express my appreciation for the hard work put in by Jonathan >> and everyone there at PDI for these long awaited new releases. >> So many of us on this list are core users of the BrailleNote family of >> products, that, while we appreciate all the new features, we'll be the >first >> to ask questions. But, this doesn't mean we want a different product, we >> just want the best out of this one. Keep up the great work PDI and as >> always, try to keep us honestly informed. >> Sincerely >> Jeff Molzow >> [EMAIL PROTECTED] >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.pulsedata.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote
