Hello Jonathan, I understand that you are trying to help us understand why it is taking so long. but what I don't understand, is why Humanware can't just package all of the upgrades and call ups and have them pick the whole amount and have them delivered. It is just taking way to long for us as users to recieve this and there is very little information being given. Robert ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; "Braillenote List" <[email protected]> Sent: Tuesday, April 19, 2005 4:50 PM Subject: Re: [Braillenote] More Run Around from Pulse Data in California
> Hi Kim and other interested listers. I'm happy to try and clear up any > confusion. > > The information you have received from HumanWare in the USA isn't actually > contradictory. When you called early in March, we were indeed shipping > KeySoft 6.1 at the rate per week indicated by who you spoke with. However, > we then became aware that for a few customers, e-mail was not performing in > a fashion that our customers should be able to expect. At that point we > pulled out all the stops to initiate a beta test programme with a few of > the affected customers, and release a free update. It is this that has > recently started shipping. I posted an announcement on this list and the > BrailleNote Announce list when that software was released, and those who > already had 6.1 were able to download the update. For those who have not > yet received their 6.1, it was obviously important that we update all the > software in stock to 6.11, since while the update is downloadable, not > everyone has a PC and a compact flash card reader to download it with. So > there was a delay between when the update was available for download, and > when we could begin to ship it to new customers, which we're now doing. > > In terms of when specific people will receive software, I have no > information on this from here, but I am endeavouring to provide further > clarity on this and hope to post again soon. > > While I understand the eagerness to get the update, I think we acted > responsibly in not knowingly sending out software that, for some people, > could have caused issues that would have been a major inconvenience. We > worked quickly and responsibly to resolve the issues our customers > reported, and now we're back on track. The feedback on 6.11 is > overwhelmingly positive. This issue wouldn't be such a biggy if it wasn't > for the fact that we are unable for licensing reasons to make the entire > package downloadable, so that compounds things. > > Thanks for your patience and there's nothing we want more than to get the > software out to the large number of customers who want it. > > Jonathan Mosen > BrailleNote Product Marketing Manager > HumanWare > > DDI: +64-3-373-6192 > Fax: +64-3-384 4933 > Mobile: +64-21 466 736 > Email: [EMAIL PROTECTED] > http://www.humanware.com > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.pulsedata.com/mailman/listinfo/braillenote >
