Hi Diane, I apologise for the delay you've experienced in getting your BrailleNote PK back. Obviously one gets to rely on this technology so it is frustrating when these things happen. No manufacturer produces a batch of products that are all without fault, and the BrailleNote PK is phenomenally popular. They are going out the door as fast as they come in the door. This means that a swap out wasn't possible. As has been commented on this list, the BrailleNote PK is an OEM product produced for us in Germany, and there was a period where there was a hold-up in obtaining some components. We are concerned about this too because you want the unit back and we want to make valuable customers happy. I understand the US has now received the parts they've requested from Germany. Again, we'll keep working to satisfy you and all our customers, and I'm sure you'll really enjoy BrailleNote PK when you get it back. Thanks so much for your understanding, and my apologies once again.
Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +64-3-373-6192 Fax: +64-3-384 4933 Mobile: +64-21 466 736 Email: [EMAIL PROTECTED] http://www.humanware.com Diane Kelker <[EMAIL PROTECTED] al.net> To Sent by: BND braillenote-bounc <[email protected]> [EMAIL PROTECTED] cc .com Subject [Braillenote] INDEFINITELY WITHOUT 24/05/2005 06:37 MY PK a.m. Please respond to Braillenote List <[EMAIL PROTECTED] .pulsedata.com> Hi, guys, I am Rhonda's friend who returned my PK on April 15 because of a malfunctioning keyboard. On Wednesday, April 20, a repair representative called and told me there were no available replacement units or necessary spare parts. Hopefully, I am first on the list to receive whichever arrives in Concord first. So my current situation is that I have no PK and a VN with a nonfunctioning browser! Diane Kelker, technically challenged child ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
