Carlos, Try the following:
1. Delete the Windows folder. 2. perform a 456 reset. 3. After you are prompted for a normal reset, reset with dots 123 instead. 4. Reinstall KeySoft. 5. If you have GPS or multilingual packages installed, these will need to be reinstalled. Regards, Dean Jackson Customer/Technical Analyst Pulse Data International Ltd. DDI: +64 3 373 6184 Fax: +64-3-384 4933 Email: [EMAIL PROTECTED] Internet: www.pulsedata.com __________________________ ----- Original Message ----- From: "Taylor, Carlos Ervin" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Tuesday, May 25, 2004 10:58 AM Subject: RE: [Braillenote] planner not working Yep. Tried that and I still get that message about the planner and its alarms will not start and to press reset or reinstall keysoft if the problem persists. I just can't seem to get into the planner anymore. Carlos and Seeing Eye Dog Derek -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dean Jackson Sent: Monday, May 24, 2004 5:52 PM To: Braillenote List Subject: Re: [Braillenote] planner not working hello Carlos, Yes, this message will often occur after a 456 reset due to the way the new planner actually works. Try doing a 456 reset followed by a normal reset. A 123 reset won't be good to you as it will take you back to the old planner. Regards, Dean Jackson Customer/Technical Analyst Pulse Data International Ltd. DDI: +64 3 373 6184 Fax: +64-3-384 4933 Email: [EMAIL PROTECTED] Internet: www.pulsedata.com __________________________ ----- Original Message ----- From: "Taylor, Carlos Ervin" <[EMAIL PROTECTED]> To: <[email protected]> Cc: "Dena Polston" <[EMAIL PROTECTED]> Sent: Tuesday, May 25, 2004 3:54 AM Subject: [Braillenote] planner not working I placed a call to Humanware today to find that the office is closed for the preparation of the release of new products. I do not know if this means that tech support is closed as well, but I left a message on their voice mail system. Anyways, I thought I'd come to this list for help. I have a Braille note 32 with keysoft 5.1 build 19. The planner was working beautifully until this past weekend. Now, when I access the planner application from the main menu and select open, it shows the current day in the calendar just fine. However, when I press enter to open the planner, I get a message which says "cannot start the planner and the alarm system, press reset. if the problem persists reinstall this version of keysoft." I am then returned to the main menu. I've tried resetting with dots 456 held down, with 123 held down, and by simply pressing reset with no success. I've even tried reinstalling keysoft 5.1 with no luck. The flash disk has roughly 6 megs of free space available. Has anyone seen this problem before? Can anyone think of what I can do to get this planner back? This Braille note actually belongs to my girlfriend and she has some important appointments that she needs to access for her job. Carlos Taylor Adaptive Computer Technology Specialist Ball State University Phone: (765) 285-2000 E-mail: [EMAIL PROTECTED] ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
