Hi Dean!
A question about this email log thing.
If I sent you the log, do you think it would help you find out exactly
what is happening when I free database space without resetting on this
loner I have?
I still have the problem that when I do this, the bn very rapidly says
freeing database space twice, tells me to wait and a few seconds later, I
get the error tone followed by either one of two statements and returned
to the setup menu.
The statements are either, "The file exists., or "Cannot create a file
when that file already exists.
No matter what I do, this annoying situation keeps coming back.
The only way I seem to be able to stop it is, after I get done deleting
all my emails and emptying the trash etc, going back to the main menu and
resetting, then going back into email and doing the free database thing.
Thanks for your help.
Richard
----- Original Message -----
From: "Dean Jackson" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Mon, 28 Feb 2005 11:25:19 +1300
Subject: [Braillenote] email usage on the BrailleNote BT/QT and the PK
Hello all,
Firstly, I would like to thank you all for your feedback on KeySoft 6.1,
both positive and otherwise.
As most of you will be aware, there have been a number of recent emails to
the list, concerning the use of email on both the original BrailleNote
product family members and the BrailleNote PK, (KeySoft 6.1 and 6.0
respectively) Customers have reported KeySoft freezing either randomly
while downloading email or consistently at a given point. There have also
been reports of problems sending certain messages and in some cases on the
PK only, folks have not been able to send messages at all when previously,
sending messages was not a problem.
Though I have mentioned a few email issues here, I can only make one
recommendation at this time, which may or may not, help to reduce the
severity of or eliminate, any email issues being experienced. The
recommendation would be to delete the email folders.cdb file in the
KeyList
folder on the flash disk. This file contains your email database, meaning
that you would lose all email data. Therefore, I would like to make clear
that in no way do we believe that this is the ideal solution but it is the
solution that is the most technically viable and likely to end in an
improvement in performance.
There are a couple of things that you are able to do as a BrailleNote user
to assist the Humanware Development team in solving these problems:
1. Send us your email log:
When the email log is on, there will be a file in the none folder or /
directory on the KeySoft system disk, depending on whether you're in
folder
or directory mode. It is called poplog.txt. If any problems are
encountered receiving email, please send this to us so we can try and find
out why the freezing is occurring. If you are experiencing any email
issues
therefore, you would regularly need to turn the log feature on before
checking your email.
To turn the log on:
From the KeyMail setup menu, press l and "log on" will be spoken. It
will
remain in this state till you next enter the main menu.
2. Send an email to me with detailed reports, i.e exactly what steps you
took to produce the error, along with any given error numbers or exact
wording and if it's not of a confidential nature, any relevant content
and/or attachments if you are having trouble sending messages.
If you have any queries pertaining to this message, please don't hesitate
to
contact me.
Regards,
Dean Jackson
Customer/Technical Analyst
Humanware
DDI: +64 3 373 6184
Fax: +64-3-384 4933
Email:
[EMAIL PROTECTED]
Internet:
www.humanware.com
Skype:
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