Hi Jim and List, Yes the file was a reguarlar Braille keyword file with the information in it. I think one of the reasons this is so devistating is this has been a bad week in other regards and this latest blow didn't help. To be honest I wish when stuff like this happens I could remember the exact steps I took to try it fix the problem or usually create the problem. Thank goodness I get 411 directory assistance on Guam for free. I was really hoping someone would have some advice on how to recover the info. Even if it was in a jumbled up mess I would be happy to spend hours sorting it out if I could just retrieve it. I'm calling tech support Friday morning to see if they have any clues whatsever as to where the info might be. I don't understand why when one thing goes wrong with technology everything goes wrong with it. It does make me suspicious though this data missing from the file and now the dot 5 on cell 3 of the display not working only a few hours after the data disaster. Maybe those incidents aren't related. Has anyone else had to send their unit in for repair three times within a matter of three months? At this rate my BN could go to California 12 times a year. I hope this doesn't happen. I just find it interesting that people post about situations like this quite frequently and staff at PDI does not respond not even to offer sympathy. I would appeciate a message to the list from PDI addressing these issues saying something like gee we realize this is a problem perhaps we should address this in a future upgrade. Maybe 90 percent or some percentage of everyone's BN's work fine no problems whatsever. For the rest of us the smaller percentage I hope a small percentage we are just outof luck. I haven't had this much trouble with my BN until this year. The battery was replaced in my BN last time it was in for repair. It didn't need a new battery but I had one installed anyway paying the crazy amount for it. I thought well I hope I don't have to send my unit in for repair for a few months or a year so I want a new battery now while it was already in California. I like PDI as a general rule. The lady in the service department at PDH is very nice and sympathetic. I do think PDH needs to s"eriously consider coming up with some alternative proposals to address repair needs. Hire more people to repair the units for o thing. Maybe these people are far and few between but people can learn to do a job well through training. Offer loaner units even if we have to pay a small fee something should be done not oh sorry you are without your unit for who knows how long. I guess people with PC's are probally without their computers when they go in for repair. I didn't mean to get off on a tangent. I also wish PDI's development team maybe that's the group would look at some way to have replaceable cells of the BN's Braille display. I realize redoing the Braille displays would be expensive but I'd rather have my Braille display redone than to pay $66.30 every time I have to send my BN in for repair for a Braille dot. $66.30 so the price to overnight (three day delivery time) for my unitddI cannot imagine being a beginning Braille readou either as a child or an adult and have a cell missing a dot. I don't think sighted people would accept computer monitors that showed something funny or had something missing in print constantly. I doubt those computer monitor companies would be in business if it continually happened. It's not that I think PDI needs to go out of business. I just think PDI needs to seriously wonder what happens with people's u'nits. ow know Jonathan posted about this one day saying he gets a report once a month about people's repair issues. This i! s a good start. Even when we take the necessary precautions with these products like cleaning the Braille display exercising it that stuff. I have always thought Braille displays could have so much more to offer and have never understood why they are so limited. I don't know how much sighted people can read on their computer monitors at one time but how many words or sentences without having to move the mouse down the screen. I have always wished there was a way a Braille display could show one whole page of Braille at one time. Or better yet to somehow do interpoint for Braille displays. I know nothing about how Braille displays are put together. Maybe it isn't the computer monitor that deals with how the print letters look on the screen maybe it's some software withing the computer. Soory didn't mean to make this lengthy. Have a good weekend everyone. Lisa
> ----- Original Message ----- >From: "James Aldrich" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Thu, 04 Nov 2004 19:28:44 -0800 >Subject: Re: [Braillenote] adding addresses...file mysterry >Hello again list, >I haven't used the address list in my BN on a large scale. I think those >points for adding addresses are very good! If I understood Lisa correctly, >her file was an address and phone number list she created on her own! She >didn't use the address list file. Again, I could be mistaken. If my >understanding was correct, her file was like any kind of text file whether >Keyword or not. The text of her file disappeared in thin air even though >the file itself was still in her unit. I think Laura's suggestion for >getting out of a file when resetting was a good one and backing up files >frequently is certainly good practice! >Jim Aldrich >At 03:28 PM 11/04/2004 , you wrote: >>Hi List: >>This is how I've understood the manual about adding addresses. If it is a >>new address, when you are finished, you would press the space bar with dots >>2-6. The information you receive is, "record added". However, if you need >>to go in and update a record, when finished, you would press Space with dots >>1-5. You then see, "confirm changes"? You would generally press Y. to >>change your information. Regards. >>___ >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.pulsedata.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote
