On 1 Jan 2004, at 5:55 am, Doug Pensinger wrote:


http://www.forbes.com/technology/newswire/2003/12/31/rtr1195252.html

Apple users threaten to sue over iBook, iPod

"The difficulties stem from the iBook's logic board, or motherboard, users say in discussion forums and on message boards -- including boards on Apple's own Web site. Many users report replacement units have the same problems with display and video output."

On the other hand


http://www.consumerreports.org/main/detailv3.jsp? CONTENT%3C%3Ecnt_id%20=305449

Apple are, on the whole, one of the better manufacturers in terms of reliability.

and

"Meanwhile, a video making the rounds of the Internet shows a man spray-painting the message "IPod's unreplaceable battery lasts only 18 months" on iPod posters.

The filmmaker, Casey Neistat, said in a note on his Web site, ipodsdirtysecret.com, that he decided to make the film after his unit essentially died in September and he was told the battery could not be replaced. Subsequently, Apple has begun offering a $99 battery replacement service."

http://www.ipodbatteryfaq.com/


"Q: Apple only released their battery replacement service because of all the bad publicity from iPod's Dirty Secret.

A: While often claimed, this couldn't be further from the truth. Apple released the battery replacement program November 14. ipodsdirtysecret.com was only registered on November 20, and started being heavily publicized on November 21. Additionally, Apple had been planning the AppleCare programs for months - these types of service programs don't just happen overnight - before Casey Neistat even had his first contact with Apple. The video campaign had nothing to do with Apple's rollout of the battery replacement program."

"If the battery does fail, and the iPod is no longer under its original one year warranty or $59 AppleCare Protection Plan for iPod, or any of numerous third party service plans, you don't have to buy a new iPod. You may replace the battery yourself for as little as $49, or have Apple perform the replacement for $99."

"Dell's new DJ portable music player uses an integrated, non-user-replaceable lithium ion battery, just like the iPod. Dell also has no plan or program to replace batteries outside of warranty at this time (verified by calls to both Dell sales and Dell technical support, 12/03/03)."

--
William T Goodall
Mail : [EMAIL PROTECTED]
Web  : http://www.wtgab.demon.co.uk
Blog : http://radio.weblogs.com/0111221/

"It is our belief, however, that serious professional users will run out of things they can do with UNIX." - Ken Olsen, President of DEC, 1984.

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