On Thu, Jun 10, 2010 at 03:32:46PM +0200, Valentin Villenave wrote: > I have (sorta) planned to do this as soon as I have a bit more time > (several dozen hours are easily required), aka later this month.
If it takes you longer than 10 minutes to process a single email, you're doing something wrong. My initial guess is that you're not rejecting the report when you *should* be rejecting it. I handled over 90% of reports in less than 2 minutes. If the user hasn't said why the output isn't correct, write back to them. You don't need to know anything about Hebrew lyrics or whatever; keep on rejecting the reports until the user writes "the third symbol from the left should look like an upside-down rabbit, but it currently looks like a sideways raddish". If you're not familiar with violin parts, force the user to say "the upside-down square bucket on the c4\downbow note should be rotated 180 degrees". Whatever. The target is to handle **every** report within **24 hours**. Rejecting is a completely acceptable means of handling it. Look for any excuse you can find to reject the report -- but *find* one, and *write back* to the user. Pretending that you didn't see the email, or letting it rot in your "todo" folder for 3 months, is *not* an acceptable means of handling it. Cheers, - Graham _______________________________________________ bug-lilypond mailing list bug-lilypond@gnu.org http://lists.gnu.org/mailman/listinfo/bug-lilypond
