Hi, After having opened a few GitLab issues in response to bug reports on bug-lilypond, I find James extraordinarily patient for having done this over the years. However, I don't get the value in this system compared to letting people creating issues on GitLab directly. When we transfer an issue to GitLab, it's usually just pasting the text from the email report.
Right now, bug reports often take a week to be acknowledged, and some of them are not acknowledged by us at all. Take https://lists.gnu.org/archive/html/lilypond-user-fr/2021-01/msg00014.html reported 9 months ago, which I just added to the tracker. Ignoring a report is my opinion the worst of all outcomes since it not only loses information but discourages people to engage in later reports or further investigation. The information for maintainers of GNU software agree with me: https://www.gnu.org/prep/maintain/maintain.html#Replying-to-Mail When you receive bug reports, keep in mind that bug reports are crucial for your work. If you don’t know about problems, you cannot fix them. So always thank each person who sends a bug report. In spite of us not advertising this as a way to report problems, a number of users have been creating issues on GitLab themselves, likely because that has become enough of a standard in other places. When replies are made on bug-lilypond, someone has to paste them on the ticket as well, for completeness, which leads to an awkward split where one does not know where the discussion is supposed to happen or whether the other person has read a remark on the other channel. So how about retiring bug-lilypond and directing to GitLab instead? Tickets can be triaged there, closing invalid ones, adding a minimal example if not present, perhaps changing the title. The requirement from the same page of GNU guidelines, If you would like to use an email-based bug tracking system, see https://bugs.gnu.org; this can be connected with the regular bug-reporting address. Alternatively, if you would like to use a web-based bug tracking system, Savannah supports this (see Old Versions), but please don’t fail to accept bugs by regular email as well—we don’t want to put up unnecessary barriers against users submitting reports. can be fulfilled by simply keeping to accept bug reports on lilypond-devel, which are expected to be rare. Thoughts? Regards, Jean _______________________________________________ bug-lilypond mailing list bug-lilypond@gnu.org https://lists.gnu.org/mailman/listinfo/bug-lilypond