Dear Sir / Madam,
Greetings from ECI/SGI
We are pleased to offer a 3 DAYS FOUNDATION COURSE ON ITIL® V3 for you / the
members of your organization.
Note:
We offer the on line exam on the 3rd day. However this is optional.
Exam can be taken anytime on line or at a Prometric center.
We can conduct the course in your office if you have a batch of
Minimum 15 persons.
COURSE DESCRIPTION
This intensive 3-day course is instructor led classroom session leading to ITIL
Foundation V3 Certification This course is an intensive interactive session
that positions professionals to understand the ITIL way of service management.
This associated exam is required for entry into the future ITIL Version 3
certifications.
The ITIL Version 3 best practice is composed of five core disciplines:
? Service Strategy
? Service Design
? Service Transition
? Service Operations
? Continual Service Improvement
Course Contents
? Overview of ITSM in context of an organization
? Overview ITSM, ITIL® and ISO20000
? ITSM Roadmap for organizations
? Overview of ITIL® modules:
? Review of Sample questions
? Preparation for the exam
Why get Certification? The certification signifies that the holder of the
certificate has an understanding of Best Practice for IT Service Management
that can be applied immediately at some level.
? Worldwide Recognized Certification.
? Certification will lay the groundwork for a career road map.
LEARNING OBJECTIVES
Deliverables at the end of this course could be able to:
? Identify and understand the key principles and concepts of IT Service
Management.
? Identify and understand the benefits of implementing ITIL in an
organization.
? Identify and understand the Service Management processes and how they
map to the Service Lifecycle.
? Identify and understand the basic concepts and definitions related to
the Service Lifecycle.
? Identify and understand the activities and roles involved with the
Service Lifecycle.
? Identify and understand the relationship of each component of the
Service Lifecycle and how they map to other components.
? Identify and understand the factors that affect the effectiveness of
the Service Lifecycle.
? Understand the relationship between the various Service support and
Service delivery processes, concepts, impacts, techniques, their benefits and
challenges in implementation
? Understand the major deliverable, roles, tasks and responsibilities
expected from service suppliers, clients, managers and staff.
? Understand the changing trends and adapt quickly to new requirements
and market developments. Use IT to get a competitive edge.
? Prepare for ITIL® foundation certification.
? Can appear for ITIL® Foundation Certification exam.
WHO SHOULD ATTEND?
? IT Management
? IT Support Staff
? IT Consultants
? Business Managers
? Business Process Owners
? IT Developers
? Service Providers
? System Integrators
PREREQUISITES:
? None, although a familiarity with IT service delivery will be
beneficial.
Take Aways
? Course content manual
? 300 Exam Questions
? ITIL Certification (optional) subject to passing.
TRAINING DETAILS
Duration: 3 Days
(Exam can be taken on 3rd day or anytime on line or at a Prometric center
Dates: June6,7,8 June 20,21,22 June 27,28,29 July 4,5,6 July
11,12,13
Location: Mumbai.
Lotus Suites Andheri East Delhi
Hotel Qutab Hyderabad
Hotel Central Court Chennai
Hotel Ramada Raj Park Bangalore
Hotel Bangalore, Intl.
NOTE Trainings are currently offered in the US, Middle East and India
Batch Size: Average 15
Fees: Training Rs.21,000 + 12.36% (Service Tax) = Rs. 23,595.60/-
(Includes Courseware + Lunch & Refreshment) Certification cost Approx Rs 7000/-
extra and can be paid directly by you.
Optional V2to V3 Bridge course on 4th [EMAIL PROTECTED]/-
Course Reschedule Policy: We will strive to conduct the course as
planned, but reserves all the rights to reschedule or cancel the course without
assigning any reason.
Course Fees Refund Policy: Full refund shall be given only if request for
cancellation is received 7 working days prior to the commencement of the
course. Rules are subject to change without notice.
Instructors: All our Instructors are ITIL Certified. Any available
Instructor will deliver the course.
Our Lead Instructors Profile
Mr. Ashwin Chaudhary is ITIL V3 Foundation Certified, ISO 27001 Lead Auditor,
PMP, CISA, CGEIT (ISACA)
and is an MBA(IT). Has more than 20 years of experience in the IT Industry. He
has worked Internationally
In various projects including Fortune 100 companies Citigroup in the US.
REGISTRATION DETAILS
Request you to kindly go through the details and let us know of your interest
in participating / nominating your team for the same.
You may confirm your participation by completing the registration and payment
formalities using the registration form. Kindly confirm if you are planning to
take the exam on the last day so that arrangements can be made.
You may request a copy of the form by email. As seats are limited, we
recommend, that you register at the earliest.
For Confirmations & Registrations,
Please contact: - Ms. Priya +91 98694-36685 or
email [EMAIL PROTECTED]
Deposit it in our ICICI bank account number 000405010341
base branch Nariman Point Mumbai account name ECI International or
Make checks/ Demand Drafts payable to e.com InfoTech India ltd. Send them to 74
Whispering Palms,
Lokhandwala Township Kandivli (East) Mumbai 400101
Looking forward to your participation.
About US
E.com InfoTech India ltd( ECI) is a company listed on the Mumbai Stock
Exchange ( BSE) headquartered in Mumbai,
India and a fully-owned subsidiary in the US namely Stellar Global Inc(SGI)
We have an impressive track record
of providing services and solutions to some of the leading names in Banking and
Finance, Insurance,
Manufacturing, IT /ITES Services, Healthcare, Logistics and Government. We are
also partners
For IBM for the Tivoli suite of products.
About ITIL
Information Technology is today recognized as a critical enabler and key
differentiator for business success.
CEOs, CIOs today, are under greater pressure than ever before to produce
verifiable business outcomes that help your organization achieve and sustain
high performance. This pressure comes from all sides. For the CEO is
challenging IT to contribute demonstrably higher shareholder value. The CFO is
seeking real and differentiated returns on IT investments. The COO is looking
to IT to reduce operating costs and make the business more effective. And all
of them want IT to help them run a high-performance business. What is also
needed is an approach that addresses the other pressure points, by building
IT's strategic relevance and credibility across the business. To do this,
ITILv3 both expands and elevates ITIL's focus from processes to outcomes
Why ITIL
? ITIL® is the only consistent and comprehensive documentation of best
practice for IT Service Management.
? The ethos behind the development of ITIL® is the recognition that
organizations are becoming
? Increasingly dependent on IT in order to satisfy their corporate aims
and meet their business needs.
? It is a worldwide used & accepted approach to IT Service Management
? ITIL® is supported by the globally recognized professional
certification from ISEB and EXIN
? ITIL® framework has been foundation for ISO/IEC 20000 certification -
the world's first international standard for IT Service Management
? ITIL® framework has been adopted by leading global organizations
including Procter and Gamble, IBM, American Express, Shell, HSBC, Microsoft,
Xansa, Wipro, Infosys and many others.
About the ITIL
Foundation Exam:
Duration : 1 hour
Format: Objective type questions exam.
EXAM Location: Any computer with Internet and a Proctor or any
Prometric center.
Total questions: 40 nos.
Passing criteria : 26 correct answers
Note: - No negative marking - We will provide the ITIL® Foundation
courseware for the participants.
Preparation for the EXAM
We will provide the ITIL® Foundation courseware for the participants. This
courseware covers every aspect of ITIL® foundation course in a comprehensive
manner. We provide sample exam question papers and mock
Exams are conducted to the participants to maintain maximum passing rate in
every batch. The preparation
Covers the entire ITIL® foundation curriculum in a comprehensive manner. This
is followed by discussions
on the answers and the rationale document for each answer is shared with each
participant
