We currently have a *12 Months Contract* opportunity for a *IT Change Management Lead* with our direct client located in *Berkeley Heights NJ*
*Position Description:* This role is responsible for managing the Global Change Management process across applications and infrastructure teams across all IT, through a high degree of collaboration. • Establishes process best practices and ensures adherence by all internal/external groups across IT. • Driving the efficiency and effectiveness of the Change management process. • Monitoring the effectiveness of process and making recommendations for improvement. • Monitoring and reporting on process performance. Providing, reviewing and summarizing trends and producing management information • Develop Change Management reports and identify action plans to improve key performance indicators as necessary • Develop Change Management KPI’s, Quality, and key process adherence measurements • Working with the process owner to plan and coordinate all process activities • Building & strengthening relationships with stakeholders over time in regards of Change quality, completeness and effectiveness • Working with stakeholders/managers and other process managers to ensure the smooth running of services • Incorporates, as appropriate, guidance and requirements for service process from stakeholder groups including Quality, Compliance and Internal Audit. • Maintains all process documentation and manages training and compliance for all appropriate application and infrastructure personnel – internal and external. *Responsibilities:* • Develop standardized methods and procedures for Change Management. Ensure that process standards are applicable for applications and infrastructure services. Monitor adherence to established process and where appropriate, facilitate the process. • Monitor, manage and input to corrective actions to drive improvement and compliance with service level obligations (evidenced by meeting/exceeding service targets and good customer feedback scores.) Act as the user advocates across IT by providing details on how service improvements positively impacts colleagues’ workflow and productivity. • Build strong productive working relationships with internal/external IT functions to promote the Change management process. Ensure that service quality measurement is in place and a "service excellence" ethos is promoted. • Ensure effective and regular reviews are undertaken into the performance of process and develop continual service improvement plans to address any performance issues *Skills Required/Preferred:* • Must have work ethic and demonstrated expertise in service process frameworks including ITIL, ability to establish vision, drive change and deliver results in an operations environment. • Must be an experienced change and process specialist • Excellent communication, organization and analytical skills • Demonstrated ability to facilitate cross-functional teams to develop, document and improve process. • Experience in implementing a structured approach and process to IT service delivery and support within a corporate environment. • Experience developing key performance indicators (KPIs) and critical success factors (CSFs) for service process and various IT work environments • Experience working with IT service management software applications like ServiceNow, analyzing and directing improvements for business results. • Experience in developing continuous improvement programs for service process and IT services with clearly defined outcomes and success criteria. • Experienced service, project and results-oriented professional with strong analytical and problem solving skills. • ITIL certified with experience implementing service process while facilitating delivery of cost effective, quality IT services. *Education:* • Bachelor's Degree in the field of information technology, engineering, computer science and/or business administration (Required). • Accreditation/Certification in ITIL (Required) and preferably to practitioner/manager level for Change Management Industry Experience: • 5+ years’ experience as an Change Manager in an application and infrastructure environment (Required) • Demonstrated experience in developing, managing and improving Change management process. (Required) • Experienced in implementing Change Management as a new process (Preferable) *Please reach me for further details @ je...@takesolutions.com <je...@takesolutions.com>, Ph.: **609-720-1002 x 9325* -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to business_intelligence+unsubscr...@googlegroups.com. To post to this group, send email to business_intelligence@googlegroups.com. Visit this group at http://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
