*Automation Product Manager *

*Salt Lake City, UT*

*8-12 months+*



*Primary Job Responsibilities*

• As an Automation Product Manager, act as a liaison to CS Operations,
Product Development, QA, & other departments, aligning requirements with
the delivery of strategic objectives related to automation

• Influence and educate business constituents regarding tools best
practices and key capabilities.

• Facilitate requirements and design meetings to understand and collect
product, business and technical needs

• Define product requirements including writing clear, detailed, and
thorough user stories for simple to complex features.

• Project manage development projects

• Resolve ambiguities and conflicting business and technical requirements

• Proactively identify issues concerning technical limitations and key
product requirements

• Identify and design new processes that may be required in support of the
project, using and adapting existing processes where possible

• Ensure alignment of projects and requirements to strategic objectives

• Coordinate and support the analysis of decision trees and data to
identify opportunities for automation through a rules engine

 *Job Requirements*

The Automation Product Manager candidate should have demonstrated
experience:

• Analysis of business processes and implement automation capabilities
using any Automation engine

• Ability to summarize and present complex issues to a variety of
audiences: technical, non-technical and executive personnel

• Flexibility and adaptability to fit the needs of the project, making
progress despite ambiguity

• Ability to work within existing processes, but able to understand and
define where new, different or abridged processes should be used

• Ability to prioritize and re-prioritize as events warrant

• Ability to work across group boundaries and forge cross-functional
relationships

• Ability to work with large vendors to represent product needs and
roadmaps on behalf of eBay

• Ability to understand and analyze complex automation rule flows and
manage projects to maintain/improve those rule flows.

Strong background in business systems analysis and product management
throughout the product development life cycle:

• Ability to communicate verbally and in writing clearly and succinctly,
complex design and technical issues, as well as business and product
requirements

• Ability to understand and challenge technical proposals

• Ability to develop use cases

• Strong presentation and documentation skills, proficient in PowerPoint,
Visio, Word and Excel

• Strong project management background with a focus on the product
development lifecycle

• Subject matter expertise in one or more of the following areas is highly
desirable: Risk Operations, Rules Engine Automation, Customer Service
Communication Automation



*Experience with:*

• Automation Rules Engines

• Agile Scrum Methodology

• Functional requirements documentation

• Product Design Documentation

• Custom-designed software solutions

• Complex system interfaces

• Engineering and Technology development life cycle principles

 *Preferred experience with:*

• SQL or similar

• Fraud/Risk Mitigation

• Offline Customer Service Interaction

• Jira



*Thanks & Regards, *
*Vikram Raj *
*Manager-Recruitment *[image: UniversalSoftware Logo 3C1]
1 Olde North Road,
Chelmsford, MA - 01824
Ph: 978-770-2260
E-mail: vikr...@universal-sw.com
Company Website: www.universal-sw.com
*[image: cid:image002.png@01CDC315.1A0272B0]* vikramrjp
*[image: cid:image003.gif@01CDC315.1A0272B0]*
<http://www.linkedin.com/pub/vikram-raj-singh/4a/799/163>

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