*Automation Product Manager * *Salt Lake City, UT*
*8-12 months+* *Primary Job Responsibilities* • As an Automation Product Manager, act as a liaison to CS Operations, Product Development, QA, & other departments, aligning requirements with the delivery of strategic objectives related to automation • Influence and educate business constituents regarding tools best practices and key capabilities. • Facilitate requirements and design meetings to understand and collect product, business and technical needs • Define product requirements including writing clear, detailed, and thorough user stories for simple to complex features. • Project manage development projects • Resolve ambiguities and conflicting business and technical requirements • Proactively identify issues concerning technical limitations and key product requirements • Identify and design new processes that may be required in support of the project, using and adapting existing processes where possible • Ensure alignment of projects and requirements to strategic objectives • Coordinate and support the analysis of decision trees and data to identify opportunities for automation through a rules engine *Job Requirements* The Automation Product Manager candidate should have demonstrated experience: • Analysis of business processes and implement automation capabilities using any Automation engine • Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel • Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity • Ability to work within existing processes, but able to understand and define where new, different or abridged processes should be used • Ability to prioritize and re-prioritize as events warrant • Ability to work across group boundaries and forge cross-functional relationships • Ability to work with large vendors to represent product needs and roadmaps on behalf of eBay • Ability to understand and analyze complex automation rule flows and manage projects to maintain/improve those rule flows. Strong background in business systems analysis and product management throughout the product development life cycle: • Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements • Ability to understand and challenge technical proposals • Ability to develop use cases • Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel • Strong project management background with a focus on the product development lifecycle • Subject matter expertise in one or more of the following areas is highly desirable: Risk Operations, Rules Engine Automation, Customer Service Communication Automation *Experience with:* • Automation Rules Engines • Agile Scrum Methodology • Functional requirements documentation • Product Design Documentation • Custom-designed software solutions • Complex system interfaces • Engineering and Technology development life cycle principles *Preferred experience with:* • SQL or similar • Fraud/Risk Mitigation • Offline Customer Service Interaction • Jira *Thanks & Regards, * *Vikram Raj * *Manager-Recruitment *[image: UniversalSoftware Logo 3C1] 1 Olde North Road, Chelmsford, MA - 01824 Ph: 978-770-2260 E-mail: vikr...@universal-sw.com Company Website: www.universal-sw.com *[image: cid:image002.png@01CDC315.1A0272B0]* vikramrjp *[image: cid:image003.gif@01CDC315.1A0272B0]* <http://www.linkedin.com/pub/vikram-raj-singh/4a/799/163> -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to business_intelligence+unsubscr...@googlegroups.com. To post to this group, send email to business_intelligence@googlegroups.com. Visit this group at http://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
