*Location:*
*:: IL-Illinois/Chicago Duration::: 6+ Months**Job Description::*
*SalesForce Architect for a 6 month contract ( with probable extensions)*
* They need the design skills. This is not a developer role.*• Looking for
a highly versatile, motivated and collaborative Salesforce.com advanced
admin with custom code experience.
• The successful candidate must possess extensive, hands-on experience in
Salesforce.com that includes strong implementation experience with Service
Cloud.
• The candidate must be a self-starter who takes the initiative to define
solution approaches for identified areas of process and system
improvements, achievable by leveraging and/or extending upon Salesforce.com
capabilities.
-The types of projects you will be engaged in include feature enhancements
to enable key business processes, monthly production support releases, and
other initiatives to help better enable and support existing business
processes leveraging the capabilities of Salesforce.com.
*Responsibilities:*• Conduct business process review meetings and lead the
evaluation on technical requirements
• Perform gap analysis between Salesforce.com functionality and client
requirements in addition to managing technical scope and business
expectations
• Design, document, build, test, and deploy enhancements to Salesforce.com,
including data mapping, object modeling,
security roles, custom fields, workflows, page layout design, validation
logic, reports and complex dashboards
• Negotiate solutions to complex scenarios with multiple parties and
coordinate user acceptance testing.
• Maintain a holistic view of all business processes and users in the
system to understand the cross-functional impacts with regard to
configuration, process, workflow, and reporting
• Participate in the change management/training strategy, content
development, and delivery of training
• Review release notes and provide recommendations to improve the current
Salesforce org
• Fulfill roles in multiple, concurrent projects, as needed
• 7+ years of successful IT experience and at minimum 3 years extensive
experience in implementing and supporting Salesforce.com environments
• Must be Salesforce Service Cloud certified
• Proven implementation experience on Service Cloud with specific
experience on Service Console, Email to Case, CTI, Live Agent,
Entitlements, and Assets
• Thorough understanding on Knowledge Management and Communities is
strongly preferred
• Ability to build proof of concepts and prototypes as part of conference
room pilots
• Keen attention to detail and proven ability to work creatively and
analytically in a problem-solving environment
• Energy and desire to thrive in a fast-paced organization
• Excellent communication (written and oral) and presentation skills
• A bachelor’s degree in computer science, computer engineering, or a
related field
*R**egards,*
*Rashmi Singh*
*(Technical Resource Specialist)*
Ramy Infotech
----Consulting redefined
5201 Great America Parkway Suite 320, Santa Clara CA 95054
Phone : *408-317-9256 Ext-334*
Fax : 408-273-6834
Email : *rashmi.si...@ramyinfotech.com* <rashmi.si...@ramyinfotech.com>
URL : www.ramyinfotech.com
GTalk ID: *Rashmi.ramy1*
*Disclaimer* <arun.ku...@ramyinfotech.com%0BDisclaimer>*: **The information
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