Summary: Accountable for the day-to-day operational support for professional voice systems, to include administration, monitoring and Move, Add, Change (MAC) work orders. Provide operational support through pre-defined processes. Ensure operational governance and compliance for both internal and external controls and policies.
Responsibilities: Support and own Move, Add, Change, Delete (MACD) work orders and assist in trouble shooting of issues for Professional Voice Production platforms to include: • Complete MACD work orders within established SLAs • Provide assistance to troubleshoot Cisco CCM equipment at Capital One locations • Perform administration, configuration and monitoring of all Cisco CCM equipment • Maintain documentation • Assist in the planning and implementation of the corporate network infrastructure supporting the voice environment • Participate in on-call support for Voice Network systems • Maintain Cisco voice solutions, including Call Manager, Unity Connection and voice Gateways as well as additional platforms when required • Participate in Business Continuity and Disaster Recovery planning in Voice environment to minimize work disruption • Track performance against SLA’s • Identify opportunities and drive service improvements • Manage assets and inventory (to include sparing) • Ensure Preventative Maintenance is completed as specified by Voice Engineering • Support IPC Unigy Platform o New Turret / user request / work order o Monitor vendor installation of new turre o Troubleshooting o Health checks Basic Qualifications: • 2 years Cisco VoIP experience • HS Graduate • 1 year of experience working within an ITIL framework or similar Operations model Preferred Qualifications: • Bachelors degree in Information Systems/MIS or Science • CCNP certification is desired, but hands on experience preferred. • ITIL V2 or V3 foundations certification *Regards,* *Darshan IDC Technologies, Inc * *1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035.* *Phone No. :- (*408) 882-6837 *Mailto :- divy...@idctechnologies.com <divy...@idctechnologies.com>* -- You received this message because you are subscribed to the Google Groups "Business_Intelligence" group. To unsubscribe from this group and stop receiving emails from it, send an email to business_intelligence+unsubscr...@googlegroups.com. To post to this group, send email to business_intelligence@googlegroups.com. Visit this group at https://groups.google.com/group/business_intelligence. For more options, visit https://groups.google.com/d/optout.
