Hello DR Ferdinand,
I have checked your issue.
For ticket number in version 6 please follow the steps written below.
1. Use project_issue instead of plain CRM, so you see the ticker numbers.
2. If you want your customers to see the ticket number too, setup a
base.action.rule to send them an email when a case is opened, and put the
ticket number in subject or body, as you like.
Hope you will agree with this.
Thanks.
** Changed in: openobject-addons
Status: New => Invalid
** Converted to question:
https://answers.launchpad.net/openobject-addons/+question/147222
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You received this bug notification because you are a member of C2C
OERPScenario, which is subscribed to the OpenERP Project Group.
https://bugs.launchpad.net/bugs/721180
Title:
[6.0] crm - no more ticket number ?
Status in OpenERP Modules (addons):
Invalid
Bug description:
in v5 we had "visible" ticket numbers which have also been printed in the
"subject" of emails
this information is not available nay more - neither in mails not in in forms
how should the communication with partners etc work now ?
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