I attach a screenshot how to set up an automated mail the helptext is not helpful, the correct syntax is only available after checking the code.
** Attachment added: "email_actions.png" https://bugs.launchpad.net/openobject-addons/+bug/721180/+attachment/2088778/+files/email_actions.png -- You received this bug notification because you are a member of C2C OERPScenario, which is subscribed to the OpenERP Project Group. https://bugs.launchpad.net/bugs/721180 Title: [6.0] crm - no more ticket number ? Status in OpenERP Modules (addons): Opinion Bug description: in v5 we had "visible" ticket numbers which have also been printed in the "subject" of emails this information is not available nay more - neither in mails not in in forms how should the communication with partners etc work now ? _______________________________________________ Mailing list: https://launchpad.net/~c2c-oerpscenario Post to : [email protected] Unsubscribe : https://launchpad.net/~c2c-oerpscenario More help : https://help.launchpad.net/ListHelp

