** Changed in: openobject-addons
Status: Confirmed => In Progress
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https://bugs.launchpad.net/bugs/868135
Title:
In a crm helpdesk requests form . when i change state new to in
progress and click on button send reminder shows this error
Status in OpenERP Addons (modules):
In Progress
Bug description:
Traceback (most recent call last):
File "/home/rmu/source/server/trunk/openerp/wsgi.py", line 77, in
xmlrpc_return
result = openerp.netsvc.dispatch_rpc(service, method, params)
File "/home/rmu/source/server/trunk/openerp/netsvc.py", line 325, in
dispatch_rpc
result = ExportService.getService(service_name).dispatch(method, params)
File "/home/rmu/source/server/trunk/openerp/service/web_services.py", line
573, in dispatch
res = fn(db, uid, *params)
File "/home/rmu/source/server/trunk/openerp/osv/osv.py", line 120, in
wrapper
return f(self, dbname, *args, **kwargs)
File "/home/rmu/source/server/trunk/openerp/osv/osv.py", line 172, in
execute
res = self.execute_cr(cr, uid, obj, method, *args, **kw)
File "/home/rmu/source/server/trunk/openerp/osv/osv.py", line 163, in
execute_cr
return getattr(object, method)(cr, uid, *args, **kw)
File "/home/rmu/source/addons/trunk/crm/crm.py", line 490, in remind_user
body = case.message_ids[0].description or ""
File "/home/rmu/source/server/trunk/openerp/osv/orm.py", line 458, in
__getattr__
except KeyError, e:
AttributeError: "Field 'description' does not exist in object
'browse_record(mail.message, 102)'"
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