NETWORK WORLD NEWSLETTER: STEVE TAYLOR AND LARRY HETTICK ON CONVERGENCE 08/25/04 Today's focus: Overall VoIP satisfaction is high
Dear [EMAIL PROTECTED], In this issue: * VoIP satisfaction rating eerily similar to last year's score * Links related to Convergence * Featured reader resource _______________________________________________________________ This newsletter is sponsored by Alterpoint Read the latest analyst report on Network Change and Configuration Management (NCCM) written by EMA's Dennis Drogseth. This report discusses the latest developments in the NCCM market, including an in-depth look at DeviceAuthority Suite, a comprehensive solution for configuring, changing, and controlling today's complex, multi-vendor IT network infrastructures. Download the report today to learn how you can leverage NCCM to reduce the cost and complexity of managing network change. http://www.fattail.com/redir/redirect.asp?CID=73245 _______________________________________________________________ CONTEMPLATING A CAREER MOVE? For many of us, it is time to contemplate a change. You're great at managing networks, but what about your career? Get information and advice for managing and developing your career and guiding your staff's career choices at NW Fusion's Career Research Center. Click here: http://www.fattail.com/redir/redirect.asp?CID=73180 _______________________________________________________________ Today's focus: Overall VoIP satisfaction is high By Steve Taylor and Larry Hettick This time we want to get into more details of the results from the Webtorials 2004 VoIP State-of-the-Market survey. A complete summary of the report, which is sponsored in part by Nortel, will be available in September. But there are some early results that we can share now. In the last newsletter, we mentioned that a sizable percentage (16%) of the respondents indicated they were not satisfied with their implementation. And while we are continuing to track the specifics of why these people were not happy, we also want to point out that 69% had a positive experience with VoIP. One of the most interesting aspects of this satisfaction score is how closely it mirrors the satisfaction ratings from last year's survey. In the survey for both years, the respondents were asked to rank their satisfaction with their VoIP implementation on a scale of 1 to 7, with 1 indicating "not satisfied" and 7 indicating "highly satisfied." Thus, a value of 4 would be considered neutral. A year ago, the average satisfaction was 5.03. The early responses indicated a significant drop in satisfaction, so we ended up watching this indicator quite closely. This early response also prompted us to prepare the "VoIP Less-than-Satisfaction Survey" that we discussed last time. However, as more results came in, the final number satisfaction rating turned out to be 5.03 - again! In fact, as the second half of the responses came in, this number never strayed from this value by more than a few hundredths. Bottom line? To the best of our knowledge, people are still fairly happy. This seems to be a good news/bad news scenario. On the one hand, you might expect fewer problems - thus better satisfaction - as the technology matures. On the other hand, as more mass adoption occurs, you might expect more problems - thus lower satisfaction - to be uncovered. Neither of these seems to have happened to a significant extent. Over the next few weeks, we'll be pouring over the data in detail and seeing if we can detect less-obvious trends. In the meantime, you can still respond to the "Lack-of-Satisfaction Survey" at the link below. RELATED EDITORIAL LINKS 2004 VoIP Lack-of-Satisfaction Survey http://www.surveymonkey.com/s.asp?u=94613593787 2003 survey results http://www.nwfusion.com/nlconvergence529 The New Data Center: Spotlight on VoIP Network World, 08/23/04 http://www.nwfusion.com/supp/2004/ndc5/ _______________________________________________________________ To contact: Steve Taylor and Larry Hettick Steve Taylor is President of Distributed Networking Associates and Publisher/Editor-in-Chief of Webtorials.Com. For more detailed information on most of the topics discussed in this newsletter, connect to Webtorials.Com <http://www.webtorials.com/>, the first Web site dedicated exclusively to market studies and technology tutorials in the Broadband Packet areas of Frame Relay, ATM, and IP. He can be reached at <mailto:[EMAIL PROTECTED]> Larry Hettick an industry veteran with over 20 years of experience in voice and data. He is currently Vice President for Wireline Solutions at Current Analysis, the leading competitive response solutions company. He can be reached at <mailto:[EMAIL PROTECTED]> _______________________________________________________________ This newsletter is sponsored by Alterpoint Read the latest analyst report on Network Change and Configuration Management (NCCM) written by EMA's Dennis Drogseth. This report discusses the latest developments in the NCCM market, including an in-depth look at DeviceAuthority Suite, a comprehensive solution for configuring, changing, and controlling today's complex, multi-vendor IT network infrastructures. Download the report today to learn how you can leverage NCCM to reduce the cost and complexity of managing network change. http://www.fattail.com/redir/redirect.asp?CID=73244 _______________________________________________________________ ARCHIVE LINKS Archives of the Convergence newsletter: http://www.nwfusion.com/newsletters/converg/index.html _______________________________________________________________ FEATURED READER RESOURCE WONDERING IF YOUR PAY IS UP TO SNUFF? Check out Network World's 2004 Salary Calculator to see if you're getting paid what you're worth. Using data collected in the 2004 Network World Salary Survey, we've programmed this calculator with several categories that could affect your pay. Answer the questions and find out what the average salary is for your job category. Click here: <http://www.nwfusion.com/salary/2004/calculator.html> _______________________________________________________________ May We Send You a Free Print Subscription? 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