NETWORK WORLD NEWSLETTER: AMY SCHURR ON IT LEADERSHIP
10/14/04
Today's focus:  Telecom departments tapering off

Dear [EMAIL PROTECTED],

In this issue:

* Study shows that telecom departments are being folded into a 
��corporation's IT operations
* Links related to IT Leadership
* Featured reader resource
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Today's focus:  Telecom departments tapering off

By Amy Schurr

Telecom departments are increasingly being cast aside as IT 
departments play a greater role in crafting convergence 
strategies and making purchases, according to a study from the 
Computing Technology Industry Association.

CompTIA commissioned IDC (a Network World sister company) to 
conduct a study on the acceptance of converged applications and 
services.  IDC defines converged applications as those that 
unite telephony and VoIP networks with data products and 
services such as e-mail, database and CRM applications.

The survey results show that telecom departments have been 
folded into a corporation's IT operations. A full 82% of survey 
respondents said that telephony departments that were once a 
separate operation now report to someone with "IT" in his or her 
job title. In fact, 5% of those surveyed have eliminated their 
telephony staff entirely.

"As telephony department staffs and budgets are shrinking, their 
influence is waning, and the IT department is making the power 
decisions when it comes to setting strategies and making 
purchases," says Edward Migut, director of the CompTIA 
Convergence Group.

When it comes to making convergence purchases, more than half of 
those surveyed identified the director of IT/communications or 
the CIO as the key influencer. The other half identified other 
individuals as the key influencer, as many large purchases are 
vetted and acted upon by a committee consisting of both business 
and IT managers and end users.

How companies are spending their IT and telecom dollars is also 
shifting. IDC notes that historically, companies spent about 75% 
maintaining existing applications and equipment and only 
earmarked 25% for new initiatives. This survey shows that 
respondents intend to spend 33.4% of their IT budgets on new IT 
and telephony initiatives.  

For more information, go to the executive summary of the CompTIA 
study at 
<http://www.comptia.org/members/corp/files/summary/4186_rev1.pdf>

RELATED EDITORIAL LINKS

ITAA
http://www.nwfusion.com/www.itaa.org

Why are the R&D labs so bad?
http://www.nwfusion.com/columnists/2004/0301anderson.html
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To contact: Amy Schurr

Amy Schurr is an editor for Network World's Management 
Strategies and Features sections. If you have any career topics 
you'd like her to cover or want to comment on this newsletter, 
you can reach her at <mailto:[EMAIL PROTECTED]>.
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