NETWORK WORLD NEWSLETTER: MICHAEL OSTERMAN ON MESSAGING 10/14/04 Today's focus: The trouble you can get into if you don't archive
Dear [EMAIL PROTECTED], In this issue: * Several examples of archiving lapses and their consequences * Links related to Messaging * Featured reader resource _______________________________________________________________ This newsletter is sponsored by SBC Dialing for Dollars CRATE & BARREL'S VOIP MOVE NETS SAVINGS AND FLEXIBILITY An apples-to-apples comparison showed that a centralized, software-based, IP-based platform could provide significant cost savings and productivity benefits over a comparable, traditional PBX system. Download whitepaper now, click here http://www.fattail.com/redir/redirect.asp?CID=84640 _______________________________________________________________ WHAT DO YOU KNOW ABOUT THE NEW DATA CENTER? Sign up for Network World's Data Center Newsletter in which Johna Till Johnson and the team at Nemertes Research will provide an ongoing assessment of current data center business drivers and future trends; concrete advice and guidance for IT executives seeking to consolidate data centers, improve disaster recovery, and deploy virtualization techniques. Click here to subscribe: http://www.fattail.com/redir/redirect.asp?CID=84785 _______________________________________________________________ Today's focus: The trouble you can get into if you don't archive By Michael Osterman As mentioned in a previous newsletter, Osterman Research and Contoural have teamed to produce a guide that helps organizations understand e-mail and instant messaging archiving and policies. The consequences of a failure to archive properly can be significant, as shown by the following examples: * In March, Bank of America was fined $10 million by the ��Securities and Exchange Commission (SEC) because it did not keep ��certain e-mail records for the appropriate length of time, ��because BoA did not comply with the SEC in a timely manner, and ��because it deleted some of the records that were requested. * A very high-profile case involving e-mail preservation ��involves Credit Suisse First Boston (CSFB) investment banker ��Frank Quattrone. Quattrone's troubles started not with e-mail ��per se, but rather with how e-mail was archived at CSFB. ��Quattrone's Investment Banking division had adopted a selective ��deletion policy that required the staff to purge e-mail and ��instant messages on a periodic basis. Since this had been a ��long-running policy, Quattrone's request to his staff in ��December 2000 to purge their e-mail seemed reasonable. However, ��Quattrone was aware that a few days earlier, CSFB had received a ��grand jury subpoena; the purging was viewed by the courts as ��destruction of evidence and it eventually led to Quattrone's ��conviction. Quattrone is now serving an 18-month sentence. * In August, Richard Gibson pled guilty to obtaining the name ��and other personal information from a cancer patient and then ��using this information to sign up for four credit cards in that ��patient's name. Not only was this a case of identity fraud, it ��also violated the Health Insurance Portability and ��Accountability Act (HIPAA) security guidelines that went into ��effect in April 2003. The Seattle Cancer Care Alliance, Gibson's ��former employer, was the source of the breached information. ��Gibson faces up to 16 months in federal prison. Clearly, much of the focus on archiving and policy management focuses on the financial services industry because of rules imposed by the SEC, the National Association of Securities Dealers and the like. However, rules like HIPAA expand the potential liability of thousands of employers because they focus on the health information of employees. Consequently, any company that provides health benefits, collects health-related information from its employees, deals with benefits administrators, etc. and that transmits any of this information via a messaging system, will need to get serious about archival and policy management practices to avoid being a future example of what not to do. RELATED EDITORIAL LINKS How to evaluate messaging-archiving requirements Network World Messaging Newsletter, 09/07/04 http://www.nwfusion.com/newsletters/gwm/2004/0906msg1.html _______________________________________________________________ To contact: Michael Osterman Michael D. Osterman is the principal of Osterman Research <http://www.ostermanresearch.com/>, a market research firm that helps organizations understand the markets for messaging, directory and related products and services. He can be reached by clicking here <mailto:[EMAIL PROTECTED]> _______________________________________________________________ This newsletter is sponsored by SBC Dialing for Dollars CRATE & BARREL'S VOIP MOVE NETS SAVINGS AND FLEXIBILITY An apples-to-apples comparison showed that a centralized, software-based, IP-based platform could provide significant cost savings and productivity benefits over a comparable, traditional PBX system. Download whitepaper now, click here http://www.fattail.com/redir/redirect.asp?CID=84640 _______________________________________________________________ ARCHIVE LINKS Archive of the Messaging newsletter: http://www.nwfusion.com/newsletters/gwm/index.html _______________________________________________________________ FEATURED READER RESOURCE CHECK OUT NW FUSION'S WHITE PAPER LIBRARY Visit Today: NW Fusion's White Paper Library with new features and improved capabilities! Sort NW Fusion's library of white papers by Date and Vendor, view white papers by TECHNCIAL CATEGORY, mouse over white paper descriptions and take advantage of our IMPROVED white paper search engine. CLICK HERE: <http://www.nwfusion.com/vendorview/whitepapers.html> _______________________________________________________________ May We Send You a Free Print Subscription? You've got the technology snapshot of your choice delivered at your fingertips each day. Now, extend your knowledge by receiving 51 FREE issues to our print publication. Apply today at http://www.subscribenw.com/nl2 International subscribers click here: http://nww1.com/go/circ_promo.html _______________________________________________________________ SUBSCRIPTION SERVICES To subscribe or unsubscribe to any Network World e-mail newsletters, go to: <http://www.nwwsubscribe.com/Changes.aspx> To unsubscribe from promotional e-mail go to: <http://www.nwwsubscribe.com/Preferences.aspx> To change your e-mail address, go to: <http://www.nwwsubscribe.com/ChangeMail.aspx> Subscription questions? Contact Customer Service by replying to this message. This message was sent to: [EMAIL PROTECTED] Please use this address when modifying your subscription. _______________________________________________________________ Have editorial comments? Write Jeff Caruso, Newsletter Editor, at: <mailto:[EMAIL PROTECTED]> Inquiries to: NL Customer Service, Network World, Inc., 118 Turnpike Road, Southborough, MA 01772 For advertising information, write Kevin Normandeau, V.P. of Online Development, at: <mailto:[EMAIL PROTECTED]> Copyright Network World, Inc., 2004 ------------------------ This message was sent to: [EMAIL PROTECTED]
