Title: CustomerThink Newsletter

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Go Building a Loyalty Strategy That Attracts Customers and Keeps Them Coming Back
The key to market leadership in today's competitive climate is customer loyalty built on a commitment to customer care. This white paper defines customer care and its importance in obtaining, and retaining, new customers and increasing market share.

Go Customer Data Integration: Why EII, ETL and DQ Tools are Inadequate
Are you struggling to deliver reliable customer views? You'll find CDI to be a valuable method of unlocking the potential of your CRM system with a hub for creating, and delivering, unified customer views from multiple-data sources, across disparate applications.

Go Yankee Group: Tying Order Management Is Critical to CRM Success
This executive white paper explores the importance of the order management component in your CRM system and how you can enhance and expedite the customer experience within your organization.

Go Get tools for success, and proof that they deliver
Explore your undiscovered sales potential. Go the Extra Mile with Mobile Applications. This FrontRange Solutions white paper explains how--and the story of Shepard Presentations shows what's possible.

Go Is Your Office Truly FAX Integrated?
Don't be bound by a clunky fax machine. You can integrate faxing directly into your Microsoft Office applications for easier and more productive mission-critical business. Fax sales quotes, purchase orders, press releases and contracts--at the click of a mouse.

Go The Top 10 Myths of Hosted CRM
In this white paper, research analyst group ASPadvocate explores some of the myths and realities surrounding hosted CRM. The topics are pertinent to anyone considering selection and implementation of a hosted CRM solution and include areas such as software functionality, customization, integration, security and financial analysis.

Go Rev Up Sales Using CRM as Your Growth Engine
Free on-demand webinar--View this archived webinar, as NetSuite CEO Zach Nelson and Erin Kinikin, vice president, Forrester Research, demonstrate how powerful CRM tools that are geared to a customer-centric mode of operation can dramatically improve your bottom line.

Go Best Practices of Systems Administration: A Path to Competitive Advantage
Explore how the right systems administration solution will allow you to manage what technology assets you have, how they are used, and what's needed to stay competitive; all the while providing an efficient and cost-effective means to achieving an IT advantage.

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