Roger wrote...

> I'm thinking of an HP from PC World at the moment, always 
> having had good service from my other HP products over the years.

One thing to be slightly careful of with PC World is to ensure that the
product you are buying is a standard manufacturers product and is supported
by that manufacturer. Doubt this is a problem with the HP, but still worth
checking. PC World/Dixons have a habit of buying a large number of machines
direct from the overseas manufacturing plant, the minute they're out of
warranty there is absolutely zero support. We had direct experience of this
at work with a Sony Vaio, and the same applied to a "Phillips" I looked at
buying form them (before I got the Samsung I'm typing this on from Laptops
Direct).

I would suggest you double check the model number and check that it's listed
on the HP website.

I also have to say that Dell support does seem to have improved a bit
lately, although it can be difficult sometimes to convince them there really
is a problem! They do seem to have suffered quality problems lately though!

Glen


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