Experiencing a situation with one of my online purchases at TheTobi.com, Not able to get my refund for the returned product at tobi. I bought a product(Steam iron) from them on Dec 2nd it was sunday, these people accept order for purchases on sunday but they don't accept any customer service calls for cancellation on sunday they only work from monday to friday. So I ended up calling them on monday(dec 3rd) for cancellation, after reading about there product on one of the forums http://www.themommyplaybook.com/forum/showthread.php?p=448917 I decided to cancel this product. When I placed my order they said it would take 5-6 weeks before I could receive the order due to high demand, now when I called them just one day later to cancel the product, they said it is already send to there shipping department and they cannot cancel. When I told them I don't need there product and would like to cancel it customer rep said they won't be able to help me since they already shipped it I got angry at the person and I told them I was going to call up american express since I bought the product using amex card later on customer rep said I can go to any post office and return the product after I received it and they would give me full refund. I received the product on Dec 15th and returned at the post office right away it was a holiday season so I went to a near by post office(this post office was different one then the people who delivered my product), it was crowded, Lady in the post office said I don't need a receipt for returns and they would send it back and Tobi people will pay for it since I didnot open the product and was returning as it is. That was my biggest mistake to not take a return receipt nor atleast make a copy of the receipt on the delivered product. I only have the tracking number no other proof that I returned the product, when I contacted the local post office where I returned the product they tell me they don't even have the record of the item was return from there post office as it was not scanned at the postoffice and the manager at the postoffice says they usually send all the return items right away, but cannot give me any kind of confirmation since they don't have any records. They also suggested me to tell Tobi company to file a claim if they didnot receive the returned item that way atleast USPS can start investigation, so now I keep calling the Tobi they always tell me that they didnot receive any information from there shipping department that they received the item and keep telling me don't worry sir, you will get your refund back as soon as possible and they never confirm weather they received the item or not and they keep trying to sell me there other products instead of giving my refund back. it is a $163 worth product and I am so much fed up with these people I filed complaint at American express and even they are trying to resolve it now but for some reason I believe that since I don't have proper receipt I might loose my money, does anyone have any suggestion for me regarding what other ways I can try to get back my money. I tried even calling a USPS 1-800 number and opening a ticket, but I feel so stupid not to take a receipt after returning a product. Now I don't know who is lying is it USPS, or Tobi. I have the tracking number which just says item was delivered at my address, I was hoping if USPS had returned the item since it is the same tracking number it must have said it was delivered to the Tobi but it still says it was delivered to me on Dec 15th.
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