Hey Joseph,

Did you get anywhere with this.  We've been having the same issue and I 
suddenly connected the dots and realized that we use Office 365 too..

Chris

On Wednesday, 30 June 2021 at 07:16:10 UTC-5 [email protected] wrote:

> Hi everyone,
>
> We recently upgraded our CAS server to version 6.2.8 from version 5.3.15.1 
> . We found out that the behaviour of the password management feature, 
> specifically the password reset link, has changed. It seems that the 
> password reset link is now single use, you can't use it again after 
> clicking on it once even though it's not expired yet.
>
> After investigating the error our users had "Password reset failed - We 
> were unable to process your password reset request at this time", we found 
> out that because we use Office 365 ATP (Advanced Threat Protection), all 
> the links in the email, including the password reset link, are verified and 
> clicked before the user gets the email. This means that the password reset 
> link is already used when it gets to the user's inbox...
>
> I didn't find any configuration related to this in the CAS documentation. 
> I'm now thinking about overriding the class where the password reset token 
> is deleted after use, even though I don't like the idea of having to 
> maintain this change after future CAS updates.
>
> Has anyone had this kind of problem with password management and something 
> like Office 365 ATP and what was your solution?
>
> Thank you!
>
> Joseph
>

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