*Hello All,* * * *Hope you are doing great !* Kindly go through the requirement and send me the appropriate resumes of consultants at *aj...@hmgamerica.com * * * *Role: Desktop Support with Break/Fix Location: Chandler,AZ Duration: 6+ months*
*Detailed Job Description:* - Accurately testing, identifying, repairing, resolving, end user technical issues regarding network/desktop/laptop/Server/printer support. - Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives - Backing up and restoring user data, settings and associated systems administration activities - Assist Service Desk /Remote Desktop Support teams for hands and feet coordination efforts - Assist on Incident and Problem management activities - Taking ownership of issues through to resolution on all appropriate requests - Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information - Move equipment associated with escalated help desk incidents and service requests - Recommends and/or performs upgrades on systems to ensure longevity - Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. - Adhere to ticket response and resolution SLA’s as agreed upon with the customer - Assist on special projects like OS migrations, PC refresh and large scale PC deployments - Available for on call support during afterhours as and when necessary. - Willing to work on 24/7 environment. *Desired Experience and skillset:* - At least 2 years hands on experience as desk side/local IT engineer - Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc) - Strong Microsoft Operating System installation and troubleshooting skills - Basic understanding on Windows Server 2003/2008/Linux/Unix OS - Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Telecom. - Basic knowledge of MAC OS, lotus Notes, blackberry. - Hands on troubleshooting of VPN issues - Basic understanding of Audio/Video equipment and conference room setup - Imaging/Re-imaging of workstations and laptops - Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions - Strong Customer service skills - Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels - Strong written and verbal communication skills - Must be detail oriented and self-motivating - Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution. - Global exposure in large environments would be preferred. *Desired Certifications*: MCSA/MCSE certification would be desirable. Thanks & Regards Ajay HMG America LLC Direct : 732-645-1612 E: aj...@hmgamerica.com W: www.hmgamerica.com -- -- To unsubscribe from this group, send email to cbe-software-engineer-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/CBE-Software-Engineer?hl=en --- You received this message because you are subscribed to the Google Groups "CBE Software Engineer" group. To unsubscribe from this group and stop receiving emails from it, send an email to cbe-software-engineer+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
