I'm of the opinion that there's not a single right answer to these sorts of
things and various solutions may be "OK" or unacceptable, but to give you
an idea I passed TS both times I took the exam and here's exactly how I'd
handle each of these. Not saying this is absolutely the correct approach,
but again, I was marked correct on every trouble ticket that I actually
answered completely on both tests -- in other words, if I thought I "had"
it, I ended up getting the points.

1. The grading system is based on results, so in theory you could "wr er" a
device and repaste the config, but I certainly wouldn't. In my experience,
the problems in the TS section were not so messed up that they couldn't be
corrected with a few changes. But even if that did happen, I'd probably not
try nuking a whole section if there was any other way around it.

2. I always just inverted the offending line. If it's "deny ospf any any" I
just changed it to "permit ospf any any." If it's "deny udp any eq snmp
any", I replace that line with "permit udp any eq snmp any". I never
changed the design of the ACL at all, just fixed the line. Like I said,
there may be other opinions on this, but it always got the points for me.

3. I'd start by looking at all available info in the ticket and diagram. If
the IP is correctly assigned, I'd not change it unless the task somehow
indicated that it could be changed. I'd also not shut it down unless
something gave me the idea that was OK. You shouldn't assume that it would
be OK as a blanket rule. Probably in that case I'd be expecting an
opportunity to filter a route or something like that. My experience is that
they don't ask you to do thing that would actually require breaking the
rules. So if that seems like the only way to solve your problem, you're
probably missing something.

Just my 2 cents on the matter.

Good luck!

Bob


On Monday, August 5, 2013, Mike Mitchell wrote:

> What are acceptable TS solution method? Please tell me what you think
> about the following:
>
> 3 Scenarios:
>
> 1. some portion of config is so messed up it is easier to delete it (or
> set to default) and re-paste corrected version.  Is this ok? Or will the
> grading system see it as a drastic change.
>
> 2. An access-list is deny (protocol) any any. We have a few choices A.
> delete ACL - probably a bad solution; B. Change line to  permit (prot) any
> any -- maybe this is ok. or C. add new line up front permit (prot) host
> xxxx host yyyy - is this too specific to be in the spirit of the existing
> config?
>
> 3. There is a loopback address on some router affecting traffic flow
> because of duplicate ip or overlapping mask. We again have a few choices;
> A. delete the loopback - probably bad; B. shutdown the loopback -- is this
> ok?? or C. Change ip address or mask on loopback - is this better or worse?
>
> Thanks for your thoughts
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