I've been using a different version to TCL than you are. Below is a working config. Feel free to compare and contrast. In the version of TCL that I am using I see the following line: "media play leg_incoming $welcomePrompt %s500 _bacd_options_menu.au" The TCL script is hardcoded to play the welcome prompt with a prefix of "en" for english should this be the language supported. Then after half a second the script is hardcoded to play "_bacd_options_menu.au" with the prefix of en. application service queue flash:app-b-acd-2.1.0.0.tcl param queue-len 10 param queue-manager-debugs 1 param aa-hunt2 3210 param number-of-hunt-grps 1 ! service aa flash:app-b-acd-aa-2.1.0.0.tcl paramspace english index 1 param number-of-hunt-grps 1 param dial-by-extension-option 3 param handoff-string aa paramspace english language en param max-time-vm-retry 2 param max-extension-length 4 param aa-pilot 3500 paramspace english location flash: param second-greeting-time 60 param welcome-prompt _bacd_welcome.au param call-retry-timer 15 param max-time-call-retry 600 param voice-mail 3003 param service-name queue
Vik Malhi - CCIE #13890 Senior Technical Instructor - IPexpert, Inc. Telephone: +1.810.326.1444 Fax: +1.810.454.0130 Mailto: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] Join our free online support and peer group communities: http://www.IPexpert.com/communities IPexpert - The Global Leader in Self-Study, Classroom-Based, Video-On-Demand and Audio Certification Training Tools for the Cisco CCIE R&S Lab, CCIE Security Lab, CCIE Service Provider Lab , CCIE Voice Lab and CCIE Storage Lab Certifications. _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan Charles Sent: Sunday, August 24, 2008 5:09 PM To: Hardesty, Scott Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] CCIE_Voice Digest, Vol 30, Issue 77 Nope. The script works, I see the prompts playing (in the debugs)... but I don't hear jack... and this is all on a flat network (no routing happening...) Jonathan On Sun, Aug 24, 2008 at 6:44 PM, Hardesty, Scott <[EMAIL PROTECTED]> wrote: Johnathan, were you ever able to get your BACD welcome prompts to work? Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions 7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED] D: 301.313.2041 | C: 443.789.1219 | http://www.presidio.com/ ________________________________ From: [EMAIL PROTECTED] on behalf of [EMAIL PROTECTED] Sent: Sun 8/24/2008 6:56 PM To: ccie_voice@onlinestudylist.com Subject: CCIE_Voice Digest, Vol 30, Issue 77 Send CCIE_Voice mailing list submissions to ccie_voice@onlinestudylist.com To subscribe or unsubscribe via the World Wide Web, visit http://onlinestudylist.com/mailman/listinfo/ccie_voice or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of CCIE_Voice digest..." Today's Topics: 1. Re: B-ACD just dead air... (Jonathan Charles) 2. UniverCD (Michael Gross) 3. Re: UniverCD (Gary Kuhl) ---------------------------------------------------------------------- Message: 1 Date: Sun, 24 Aug 2008 11:24:33 -0500 From: "Jonathan Charles" <[EMAIL PROTECTED]> Subject: Re: [OSL | CCIE_Voice] B-ACD just dead air... To: "Chad Stachowicz" <[EMAIL PROTECTED]> Cc: OSL CCIE Voice Lab Exam <ccie_voice@onlinestudylist.com> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1" Current config: ! application service queue flash:app-b-acd-2.1.2.2.tcl param queue-len 15 param aa-hunt1 2000 param aa-hunt2 2001 param number-of-hunt-grps 2 param queue-manager-debugs 1 ! service aa flash:app-b-acd-aa-2.1.2.2.tcl paramspace english index 1 paramspace english language en paramspace english location flash: param handoff-string aa param dial-by-extension-option 3 param voice-mail 4500 param welcome-prompt _bacd_welcome.au param service-name queue param aa-pilot 5000 Still works... but no prompts playing... also the hunt groups (pilot 2000 and 2001) work fine when you dial them directly (phones ring in sequence), but when you select option 1 or 2, both phones in hunt group ring at the same time... any idea why? Jonathan On Sat, Aug 23, 2008 at 5:47 PM, Chad Stachowicz <[EMAIL PROTECTED]>wrote: > param welcome-prompt flash:en_bacd_welcome.au > > it should be > > param welcome-prompt flash:_bacd_welcome.au > > because it prepends the en with > > > paramspace english language en > > HTH > > Chad > > > On Sat, Aug 23, 2008 at 1:26 PM, Jonathan Charles <[EMAIL PROTECTED]>wrote: > >> This is an H.323 gateway, source phone is CCM, destination is CCME... same >> behavior when calling from an IP phone on the ccme... >> >> >> >> >> >> Jonathan >> >> On Sat, Aug 23, 2008 at 2:12 PM, Stephen Collinson < >> [EMAIL PROTECTED]> wrote: >> >>> How are you calling it? >>> >>> >>> >>> PSTN or VOIP g729 or g711u? >>> >>> >>> >>> Going out on a limb here, to perhaps save a few emails. >>> >>> >>> >>> If you are calling in remotely via the GK the incoming call is perhaps >>> g729, depending on what you set on your trunk. This voip call needs an >>> inbound g729 voip dp to match on. >>> >>> >>> >>> When you get the dead air. Do show call active voice comp to see what the >>> call legs are doing. >>> >>> >>> >>> Also do debug voip appl script and see what you get. >>> >>> >>> >>> HTH >>> >>> >>> >>> S >>> >>> >>> ------------------------------ >>> >>> *From:* [EMAIL PROTECTED] [mailto: >>> [EMAIL PROTECTED] *On Behalf Of *Jonathan Charles >>> *Sent:* 23 August 2008 19:11 >>> *To:* OSL CCIE Voice Lab Exam >>> *Subject:* [OSL | CCIE_Voice] B-ACD just dead air... >>> >>> >>> >>> So, I configured B-ACD (from the config on Cisco's site...) and when I >>> call it I get dead air... >>> >>> >>> >>> ! >>> ! >>> interface FastEthernet0/0 >>> ip address 10.0.0.131 255.255.255.0 >>> speed auto >>> no cdp log mismatch duplex >>> h323-gateway voip interface >>> h323-gateway voip id home ipaddr 10.0.0.63 1719 >>> h323-gateway voip h323-id CCME >>> h323-gateway voip tech-prefix 2# >>> h323-gateway voip bind srcaddr 10.0.0.131 >>> ! >>> >>> ! >>> application >>> service queue flash:app-b-acd-2.1.2.2.tcl >>> param queue-len 15 >>> param aa-hunt3 2001 >>> param queue-manager-debugs 1 >>> param aa-hunt2 2000 >>> param number-of-hunt-grps 2 >>> ! >>> service aa flash:app-b-acd-aa-2.1.2.2.tcl >>> paramspace english index 1 >>> param number-of-hunt-grps 2 >>> param handoff-string aa >>> param dial-by-extension-option 1 >>> paramspace english language en >>> param max-time-vm-retry 2 >>> param aa-pilot 5000 >>> paramspace english location flash: >>> param second-greeting-time 60 >>> param welcome-prompt _bacd_welcome.au >>> param call-retry-timer 15 >>> param voice-mail 4500 >>> param max-time-call-retry 700 >>> param service-name queue >>> ! >>> global >>> service alternate Default >>> ! >>> >>> >>> dial-peer voice 3983 voip >>> service aa >>> destination-pattern 5000 >>> session target ipv4:10.0.0.131 >>> incoming called-number 5000 >>> dtmf-relay h245-alphanumeric >>> codec g711ulaw >>> no vad >>> >>> >>> >>> ! >>> ephone-hunt 1 sequential >>> pilot 2000 >>> list 3003, 3002 >>> statistics collect >>> ! >>> ! >>> ! >>> ! >>> ephone-hunt 2 sequential >>> pilot 2001 >>> list 3002, 3003 >>> ! >>> ! >>> >>> >>> CCME#dir >>> Directory of flash:/ >>> >>> 1 -rw- 22201360 <no date> >>> c1700-spservicesk9-mz.124-15.T3.bin >>> 2 -rw- 11650 Aug 4 2008 12:04:24 +00:00 >>> app-cme-did-2.0.0.0.ReadMe >>> 3 -rw- 15020 Aug 4 2008 12:04:25 +00:00 >>> app-cme-did-2.0.0.0.tcl >>> 5 -rw- 18836 Aug 4 2008 12:04:49 +00:00 >>> app-b-acd-2.1.2.2-ReadMe.txt >>> 6 -rw- 24985 Aug 4 2008 12:04:49 +00:00 >>> app-b-acd-2.1.2.2.tcl >>> 7 -rw- 35485 Aug 4 2008 12:04:50 +00:00 >>> app-b-acd-aa-2.1.2.2.tcl >>> 8 -rw- 75650 Aug 4 2008 12:04:51 +00:00 >>> en_bacd_allagentsbusy.au >>> 9 -rw- 83291 Aug 4 2008 12:04:52 +00:00 >>> en_bacd_disconnect.au >>> 10 -rw- 63055 Aug 4 2008 12:04:52 +00:00 >>> en_bacd_enter_dest.au >>> 11 -rw- 37952 Aug 4 2008 12:04:52 +00:00 >>> en_bacd_invalidoption.au >>> 12 -rw- 496521 Aug 4 2008 12:04:58 +00:00 >>> en_bacd_music_on_hold.au >>> 13 -rw- 123446 Aug 4 2008 12:05:00 +00:00 >>> en_bacd_options_menu.au >>> 14 -rw- 42978 Aug 4 2008 12:05:00 +00:00 en_bacd_welcome.au >>> 15 -rw- 34794 Aug 4 2008 12:05:00 +00:00 >>> en_bacd_xferto_operator.au >>> 72 -rw- 42484 <no date> en_dest_busy.au >>> 73 -rw- 26376 <no date> >>> en_dest_unreachable.au >>> 74 -rw- 14352 <no date> en_disconnect.au >>> 75 -rw- 19512 <no date> en_enter_dest.au >>> 76 -rw- 17167 <no date> en_reenter_dest.au >>> 77 -rw- 17486 <no date> en_welcome.au >>> 78 -rw- 6627 <no date> >>> its-CISCO.2.0.1.0.tcl >>> 79 -rw- 3106 <no date> >>> its_Cisco.2.0.1.0.ReadMe >>> >>> >>> >>> Any ideas? >>> >>> >>> >>> Jonathan >>> >>> >> > -------------- next part -------------- An HTML attachment was scrubbed... URL: http://onlinestudylist.com/pipermail/ccie_voice/attachments/20080824/f62ff7e 9/attachment-0001.html ------------------------------ Message: 2 Date: Sun, 24 Aug 2008 15:52:34 -0400 From: "Michael Gross" <[EMAIL PROTECTED]> Subject: [OSL | CCIE_Voice] UniverCD To: "OSL CCIE Voice Lab Exam" <ccie_voice@onlinestudylist.com> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1" I'm sure others have noticed the news on the Cisco site regarding UniverCD. Anybody know exactly what they mean by "Cisco Documentation web pages"? Seems vague to me. Are they saying everything under - http://cisco.com/web/psa/products/index.html ? It would be nice if they gave some kind of reference point like /univercd was. Maybe they did provide a link and I just missed it, which is why I'm asking. For anybody that did miss the announcement: http://www.cisco.com/web/learning/le3/ccie/announcements/index.html#universc d 22 August 2008 CCIE labs changing from UniversCD to Cisco Documentation On Sept 24 2008 CCIE labs will no longer support using the UniversCD documentation for the lab exam. All labs are migrating to Cisco Documentation only. For those scheduled to take the CCIE lab prior to Sept 24 access will still be available for UniversCD. The Cisco Documentation pages have the same information that currently resides on UniversCD, please refer to the links on the CCIE web pages to view these pages and become familiar with the new format. After Sept 24 2008 only the Cisco Documentation web pages will be available for CCIE labs. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://onlinestudylist.com/pipermail/ccie_voice/attachments/20080824/cca9dff 9/attachment-0001.html ------------------------------ Message: 3 Date: Sun, 24 Aug 2008 17:54:18 -0500 From: "Gary Kuhl" <[EMAIL PROTECTED]> Subject: Re: [OSL | CCIE_Voice] UniverCD To: "'Michael Gross'" <[EMAIL PROTECTED]>, "'OSL CCIE Voice Lab Exam'" <ccie_voice@onlinestudylist.com> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" I'm thinking they will provide the documentation for CM4.x, IPCC, Unity and CME/CUE and nothing else save maybe the SRND's. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Gross Sent: Sunday, August 24, 2008 2:53 PM To: OSL CCIE Voice Lab Exam Subject: [OSL | CCIE_Voice] UniverCD I'm sure others have noticed the news on the Cisco site regarding UniverCD. Anybody know exactly what they mean by "Cisco Documentation web pages"? Seems vague to me. Are they saying everything under - http://cisco.com/web/psa/products/index.html ? It would be nice if they gave some kind of reference point like /univercd was. Maybe they did provide a link and I just missed it, which is why I'm asking. For anybody that did miss the announcement: http://www.cisco.com/web/learning/le3/ccie/announcements/index.html#universc d 22 August 2008 CCIE labs changing from UniversCD to Cisco Documentation On Sept 24 2008 CCIE labs will no longer support using the UniversCD documentation for the lab exam. All labs are migrating to Cisco Documentation only. For those scheduled to take the CCIE lab prior to Sept 24 access will still be available for UniversCD. The Cisco Documentation pages have the same information that currently resides on UniversCD, please refer to the links on the CCIE web pages to view these pages and become familiar with the new format. After Sept 24 2008 only the Cisco Documentation web pages will be available for CCIE labs. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://onlinestudylist.com/pipermail/ccie_voice/attachments/20080824/813bc3e d/attachment.html ------------------------------ _______________________________________________ CCIE_Voice mailing list CCIE_Voice@onlinestudylist.com http://onlinestudylist.com/mailman/listinfo/ccie_voice End of CCIE_Voice Digest, Vol 30, Issue 77 ******************************************
