Check the CSS on your IPCC ports. If they can't call the agent DN then you'll see this behavior. CTI is attempting to land the call by reserving the agent and attempts to connect the call with the agent. When that fails, the call is placed back into queue and attempted to connect again.
Date: Mon, 8 Sep 2008 18:03:54 +0200From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Re: [OSL | CCIE_Voice] IPCC - Agent in "Reserved State" The Phone rings… Why aren’t you able to take the call? Is the noan timer perhaps too low for you to pickup the horn? The system default within IPCC is about 3 rings, did you change the timer? Please tell me exactly what happens and what actions you take when the phone is ringing. For instance, is it gone the moment you pickup the horn? Martijn Arrachart Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens o NinjaVerzonden: maandag 8 september 2008 17:41Aan: [EMAIL PROTECTED]: [OSL | CCIE_Voice] IPCC - Agent in "Reserved State" Hi Martijn, You have understood the problem. Yes, the phone rings, but then it goes to the queue, I am not able to answer the call. Van: ccie_voice-bounces at onlinestudylist.com [mailto:ccie_voice-bounces at onlinestudylist.com] Namens Martijn Arrachart Verzonden: maandag 8 september 2008 16:18Aan: ccie_voice at onlinestudylist.comOnderwerp: [OSL | CCIE_Voice] IPCC - Agent in "Reserved State" When the Agent goed in "reserved" state, that means that IPCC reserves the agent and the phone is going to get a call from the queue. Is the phone ringing or not?Normally, when the agent did'n answer, he would go in the "Not Ready" state since the system thinks he's unavailable.Can you be more specific? Perhaps I don't understand the exact issue...Martijn Arrachart Veja mapas e encontre as melhores rotas para fugir do trânsito com o Live Search Maps! Experimente já! _________________________________________________________________ See how Windows connects the people, information, and fun that are part of your life. http://clk.atdmt.com/MRT/go/msnnkwxp1020093175mrt/direct/01/
