Had an issue with B-ACD yesterday in a lab. After making configurations, if I placed a call into br2, the call would be immediately get disconnected. I then got this message on BR2 router:
Sep 21 20:15:33: %IVR-6-APP_INFO: TCL B-ACD: >>> B-ACD Service Terminated <<< I tried several application debugs but couldn't track down what the issue was. It was also close to the end of my session when I was attempting this, so didn't get a chance to reboot the router to see if that resolved. Here is my configuration: Any ideas? Best way to troubleshoot? voice translation-rule 10 rule 1 /331329\(300[1-4]\)/ /\1/ rule 2 /331329\(3...\)/ /3500/ ! ! voice translation-profile inbound-DNIS translate called 10 ! ! ! ! ! application service queue flash:app-b-acd-2.1.0.0.tcl param queue-len 20 param aa-hunt10 210 param aa-hunt1 3210 param queue-manager-debugs 1 param aa-hunt2 3220 param number-of-hunt-grps 2 ! service aa flash:app-b-acd-aa-2.1.0.0.tcl paramspace english index 1 param number-of-hunt-grps 2 param handoff-string aa param dial-by-extension-option 3 paramspace english language en param max-time-vm-retry 2 param aa-pilot 3500 param max-extension-length 4 paramspace english location flash: param second-greeting-time 30 param welcome-prompt en_bacd_welcome.au param call-retry-timer 15 param voice-mail 3600 param max-time-call-retry 45 paramspace english prefix en param service-name queue voice-port 0/0/0:15 translation-profile incoming inbound-DNIS dial-peer voice 1 pots service aa incoming called-number . direct-inward-dial dial-peer voice 2 pots incoming called-number 300[1-4] direct-inward-dial ephone-hunt 1 peer pilot 3210 list 3003, 3004 timeout 15 no-reg pilot James NOTICE: This electronic mail message and any files transmitted with it are intended exclusively for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged information. Any unauthorized review, use, printing, saving, copying, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete all copies.
