Vik, Configured this again tonight and was able to get MWI to work on the manager phone. I must have had some CSS messed up somewhere. another question that my be a dumb one :-), but on the proxy line External Number Mask, should that be the ENM of the manager?
thanks again for you all your help. James -----Original Message----- From: Vik Malhi [mailto:[EMAIL PROTECTED] Sent: Mon 11/3/2008 11:40 PM To: James Key; Alex; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] IPMA with MWI for Manager phone Hmmmm. I cpould try and be really smart and say look ensure the ³X² is marked within the subscriber ? Messages setting.... But other than that- assign a phone the same CSS as the MWI DN¹s. Can that phone call the manager DN? Can the VM ports that are being used for dialout MWI see the partition of the MWI DNs? Delete all messages, and leave another one with call viewer running. Let us know. -- Vik Malhi CCIE #13890 Senior Technical Instructor - IPexpert, Inc. Telephone: +1.810.326.1444 Fax: +1.810.454.0130 Mailto: [EMAIL PROTECTED] Join our free online support and peer group communities: http://www.IPexpert.com/communities IPexpert - The Global Leader in Self-Study, Classroom-Based, Video-On-Demand and Audio Certification Training Tools for the Cisco CCIE R&S Lab, CCIE Security Lab, CCIE Service Provider Lab , CCIE Voice Lab and CCIE Storage Lab Certifications. From: James Key <[EMAIL PROTECTED]> Date: Mon, 3 Nov 2008 22:48:21 -0600 To: Vik Malhi <[EMAIL PROTECTED]>, Alex <[EMAIL PROTECTED]>, <ccie_voice@onlinestudylist.com> Subject: RE: [OSL | CCIE_Voice] IPMA with MWI for Manager phone Vik, I configured IPMA again tonight and I am still having the same issue with MWI not lighting for Manager phone. I watched ports monitor and it never tries to dial MWI out. When I leave a VM for other phones, It dials out. I have watched your vlecture a few times and am configuring it the suggested way. Any thing else I may look at? thanks for your help, James -----Original Message----- From: Vik Malhi [mailto:[EMAIL PROTECTED] Sent: Mon 11/3/2008 11:36 AM To: Alex; James Key; ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] IPMA with MWI for Manager phone On the Unity Call Viewer trace do you see MWI updates go out for the manager dn? -- Vik Malhi CCIE #13890 Senior Technical Instructor - IPexpert, Inc. Telephone: +1.810.326.1444 Fax: +1.810.454.0130 Mailto: [EMAIL PROTECTED] Join our free online support and peer group communities: http://www.IPexpert.com/communities IPexpert - The Global Leader in Self-Study, Classroom-Based, Video-On-Demand and Audio Certification Training Tools for the Cisco CCIE R&S Lab, CCIE Security Lab, CCIE Service Provider Lab , CCIE Voice Lab and CCIE Storage Lab Certifications. From: Alex <[EMAIL PROTECTED]> Date: Mon, 3 Nov 2008 17:25:04 -0000 To: Vik Malhi <[EMAIL PROTECTED]>, James Key <[EMAIL PROTECTED]>, <ccie_voice@onlinestudylist.com> Subject: Re: [OSL | CCIE_Voice] IPMA with MWI for Manager phone Restarted CCM service - still no MWI on manager's phone. MWI does light up if I configure an Assistant's phone 4th DN (2002) as "alternate extension"/"alternate MWI" in Unity and put it in <null> partition. CSS_M_E has pt-manager on top (in fact, pt-manager the only partition in CSS_M_E). Rgds Alex > > ----- Original Message ----- > > From: Vik Malhi <mailto:[EMAIL PROTECTED]> > > To: James Key <mailto:[EMAIL PROTECTED]> ; Alex > <mailto:[EMAIL PROTECTED]> ; ccie_voice@onlinestudylist.com > > Sent: Monday, November 03, 2008 4:37 PM > > Subject: Re: [OSL | CCIE_Voice] IPMA with MWI for Manager phone > > > Before doing anything, from my experience I find that I have to restart the > CCM service to get this working. Try this before anything else. > > Secondly- ensure that pt-manager is above every other partition in CSS-M-E. > > If that still fails, try putting the manager phone in pt-internal (you may > have to remove the CTI RP or give this a new DN). Does MWI work now? > -- > Vik Malhi - CCIE #13890 > Senior Technical Instructor - IPexpert, Inc. > > Telephone: +1.810.326.1444 > Fax: +1.810.454.0130 > Mailto: [EMAIL PROTECTED] > > Join our free online support and peer group communities: > http://www.IPexpert.com/communities > IPexpert - The Global Leader in Self-Study, Classroom-Based, Video-On-Demand > and Audio Certification Training Tools for the Cisco CCIE R&S Lab, CCIE > Security Lab, CCIE Service Provider Lab , CCIE Voice Lab and CCIE Storage Lab > Certifications. > > > > > > > > > > From: James Key <[EMAIL PROTECTED]> > Date: Mon, 3 Nov 2008 09:50:43 -0600 > To: Alex <[EMAIL PROTECTED]>, <ccie_voice@onlinestudylist.com> > Subject: Re: [OSL | CCIE_Voice] IPMA with MWI for Manager phone > > I actually had the same exact issue in a lab yesterday. Never was able to > resolve and moved on. In a lab again today so going to see if i can get it > work. > > James > > > -----Original Message----- > From: [EMAIL PROTECTED] on behalf of Alex > Sent: Mon 11/3/2008 9:06 AM > To: ccie_voice@onlinestudylist.com > Subject: [OSL | CCIE_Voice] IPMA with MWI for Manager phone > > Hi there, > I configured IPMA as per Proctor Guide v4.0 section 11 task 11.6. > While IPMA itself works OKish (except TrnsfVM softkey but maybe it's just a > blip on my CCM-on-VmWare kit), I could not light MWI on manager's phone. > Dialing directly MWI DNs from Manager's phone lights up/down the Manager's > MWI just fine. > When actual voicemail is left for manager, the MWI does not light up on > manager's phone at all. > Yes, I assigned the proper CSS to MWI DNs - the CSS_M_E - which include > Manager's DN (2003). > Has anyone made Manager's MWI to work correctly with IPMA? > Thanks for your help > Kind regards > Alex > > > NOTICE: This electronic mail message and any files transmitted with it are > intended > exclusively for the individual or entity to which it is addressed. The > message, > together with any attachment, may contain confidential and/or privileged > information. > Any unauthorized review, use, printing, saving, copying, disclosure or > distribution > is strictly prohibited. If you have received this message in error, please > immediately advise the sender by reply email and delete all copies. > NOTICE: This electronic mail message and any files transmitted with it are intended exclusively for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged information. Any unauthorized review, use, printing, saving, copying, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete all copies. NOTICE: This electronic mail message and any files transmitted with it are intended exclusively for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged information. Any unauthorized review, use, printing, saving, copying, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete all copies.
