Just as the thread below said. MOH should be done through the script editor of "hold>Delay>unhold". That will use the user hold and then you need to find the "annringback.wav" file under c:\program files>cisco>tftp>united states (I believe) and set that as the "network" hold for the CTI route points.
Thanks, Ryan Trauernicht On Mon, Dec 22, 2008 at 1:04 PM, anil batra <anil...@yahoo.com> wrote: > > Hi All, > > > Does anyone already configured and tested on cisco ipcc express where the > caller will hear Ring Back Tone instead of MOH when an agent transfers a > call to someone. > > Thanks for your help. > > Regards, > AB > > > --- On Sat, 12/20/08, Ryan Trauernicht <ryanstudyvo...@gmail.com> wrote: > > > From: Ryan Trauernicht <ryanstudyvo...@gmail.com> > > Subject: Re: [OSL | CCIE_Voice] ICD ring before transfer to agent > > To: "Kevin Porter" <kpor...@netelligent.com> > > Cc: ccie_voice@onlinestudylist.com > > Date: Saturday, December 20, 2008, 10:50 AM > > You also need to take into account how you are using MOH > > from CM on IPCC. > > If you use the Hold>Delay>Unhold that is "User > > hold".... then when the call > > is presented to an agent that is "network hold". > > > > Both are streamed via CTI Ports. > > > > Thanks, > > Ryan Trauernicht > > > > On Fri, Dec 19, 2008 at 1:52 PM, Kevin Porter > > <kpor...@netelligent.com>wrote: > > > > > MoH for the IPCC CTI Ports needs to be the > > "ringback.wav" file. You > > > should be able to find that file on the CallManager > > > > > > Kevin S. Porter > > > Systems Engineer L4 > > > kpor...@netelligent.com > > > (p) 314.392.6921 > > > (f) 314.392.9760 > > > (c) 314.852.1252 > > > > > > > > > > > > > > > -----Original Message----- > > > From: ccie_voice-boun...@onlinestudylist.com > > > [mailto:ccie_voice-boun...@onlinestudylist.com] On > > Behalf Of Chris > > > Parker > > > Sent: Friday, December 19, 2008 1:33 PM > > > To: ccie_voice@onlinestudylist.com > > > Subject: [OSL | CCIE_Voice] ICD ring before transfer > > to agent > > > > > > Does anyone know how to make a call that goes out of > > queue ring when the > > > > > > call is sent to the agent? Here are the requirements: > > > > > > 1) If no agents are available, call is queued and MoH > > is played. > > > > > > 2) When an agent becomes available and the call goes > > out of queue and is > > > > > > sent to the agent, the caller hears ringback instead > > of music on hold. > > > > > > I understand how to do part 1, but not sure about part > > 2. > > > > > > Chris > > > > > > > > > > > > >
