Hi Cliff, Finally there are some questions on here that I can answer! ;)
1. IPBlue = http://www.ipblue.com/download.asp?product=vtgo 2. IPExpert Tech FAQs = http://ipexpert.ccieblog.com/2008/11/01/proctor-labs-voice-faq/ & http://proctorlabs.com/forum/ for FAQ's on how to connect via EZVPN... Also, when you schedule an online lab and have the rack available there will be comprehensive instructions/config/VPN profile made available before you connect! Hope this helps! Rob