service aa2 flash:app-b-acd-aa-2.1.0.0.tcl param voice-mail 3600
paramspace english index 1 param max-time-call-retry 700 param aa-pilot 3501 param number-of-hunt-grps 2 <------ when using drop through option you must set the number of hunt groups to 1, Don't forget to reload the router after changing your config or reload your application. Hope this helps. ________________________________ From: ccie_voice-boun...@onlinestudylist.com on behalf of Yung Hung Sent: Sat 3/21/2009 4:12 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] B-ACD drop through Hello experts, I've been working on B-ACD, everything seems to be working properly, I just can't seem to get drop through working properly, or I don't know how it's supposed to work. Here's my config: application service queue flash:app-b-acd-2.1.0.0.tcl param queue-len 15 param queue-manager-debugs 1 param aa-hunt2 3210 param number-of-hunt-grps 2 ! service aa1 flash:app-b-acd-aa-2.1.0.0.tcl paramspace english index 1 param aa-pilot 3500 param number-of-hunt-grps 2 param handoff-string aa1 paramspace english language en param welcome-prompt _bacd_welcome.au param call-retry-timer 15 param service-name queue paramspace english location flash: param second-greeting-time 60 param max-time-vm-retry 2 param voice-mail 3600 param max-time-call-retry 700 ! service aa2 flash:app-b-acd-aa-2.1.0.0.tcl param voice-mail 3600 paramspace english index 1 param max-time-call-retry 700 param aa-pilot 3501 param number-of-hunt-grps 2 paramspace english language en param handoff-string aa2 param call-retry-timer 15 paramspace english location flash: param service-name queue param drop-through-option 2 param second-greeting-time 60 param max-time-vm-retry 2 ! >From my understanding, when I have drop through, I should no longer hear the >menu prompt, but select the option directly and send me to that aa-hunt. But >it keeps giving me welcome prompt and the menu prompt. Am I missing something? Thanks. -Yung
