This task us to configure CUCM so that if a user has placed someone on hold, they cannot begin a new call. The PG says to create new softkey template, removing the "NewCall" button from "On Hold", and then assigning the new softkey template to the phones.
I agree. I tried this. It doesn't meet the requirement. Once I have a call placed on old, the "NewCall" softkey is gone, but this doesn't keep me from being able to place a call. I can just hit the speaker button. Does anyone know if there is a way to meet all of the requirements? Thanks, Brian
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