Actually, Jack - incorrect statements made about us are irritating....
Regards,
Wayne A. Lawson II - CCIE #5244
Founder & President - IPexpert, Inc.
Mailto: wlaw...@ipexpert.com
Mobile: +1.810.334.1564
:: Message sent from iPhone.
On Sep 18, 2009, at 4:21 PM, "Jack Ciccerio" <jack.cicce...@gmail.com>
wrote:
It’s irritating? You mean it’s irritating to Joel that his class
has been canceled twice, correct?
From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-
boun...@onlinestudylist.com] On Behalf Of Wayne Lawson
Sent: Friday, September 18, 2009 10:06 AM
To: Jason Granat
Cc: ccie_voice@onlinestudylist.com; Michael Ciarfello
Subject: Re: [OSL | CCIE_Voice] No Product,Full refund.. simple
logic?? not really??
Guys - I'll deal with this customer directly, but as of this morning
there was not a refund request. We've never denied one and never will.
I think it's obvious that we care about our clients and do a
great job - therefore I'm not even going to take the time to defend
or respond to these comments.
We reserve the right to cancel classes per our registration
form, and honestly - most of our online classes never took off or
filled up - students prefer to be live with the instructor. I made
the call to cancel these 2 classes and invest the instructor's time
in product development due to the massive amounts of changes and
work we had ahead of us.
It's unfortunate that this student had a class cancelled twice,
but if he would have invested in a live class - it would have been
delivered (I don't think we've cancelled one live class this year).
Also, we did notify this client in a timely manner as outlined on
the registration form that he signed.
This is a support list - so from now on please contact your
Training Advisor if you have any unresolved issues - or contact me
directly. Everyone here has my email address -and can see my cell
number on my posts / signature - making untrue statements and
complaining on a study list that I pay for and maintain is a bit
irritating.
Regards,
Wayne A. Lawson II - CCIE #5244
Founder & President - IPexpert, Inc.
Mailto: wlaw...@ipexpert.com
Mobile: +1.810.334.1564
:: Message sent from iPhone.
On Sep 18, 2009, at 12:20 PM, Jason Granat <j...@slash128.com> wrote:
You know, I don't agree that this is the right forum either but
frankly I am a bit perturbed by the majority of responses I have
seen.
I think Joel's underlying point may be missed. Strip away the
details about his lab date, job, study schedule, etc. He paid for a
class which has been cancelled more than once and with practically
no notice. He simply wants our opinion whether or not he is
justified in his request for a refund for an undelivered product.
To answer you Joel I say yes. If the vendor has the right to cancel
the class why doesn't he have the right to cancel his order,
especially if they can't give him a delivery timeframe?
I'm sure we all realize that a boot camp/vclass is not a golden
ticket/silver bullet. I personally have never taken one, but it
must be an important enough aspect of preparation for people to pay
$1499, and that's the discounted price. But also keep in mind that
reserving a whole week for a class is not exactly an easy task in
the life of an implementation engineer. Then to have to reschedule
it amidst work/project/personal schedule is even more difficult. If
you find this easy please let me know where to send my resume. Or
perhaps not, as it likely means your company doesn't have the work
to keep you busy :-)
I have been coming to IPExpert for lab prep material for the last 3
years now and for good reason: they deliver great material. But in
Joel's situation he is requesting a refund for an undelivered
product. Depending on his work/project/personal schedule I can't
say I would not do the same.
Before you are so quick to disagree and knock this guy let's apply
the same scenario with a different product, but the same timeline.
Let's say you spent $1499 on a new HD flat screen in March this
year and you are told delivery is going to be in Sept. That's fine,
you know this up front so you can wait. Later your order is delayed
due to manufacturer issues, but then they contact you and the
manufacturer CEO assures you it will be delivered. Then it gets
delayed a more times and they are non-responsive to your attempts
to contact them. When they do finally contact you it is two days
before the delivery date they gave you, but only to tell you it is
delayed again and they can't give you any timeframe for delivery. I
would bet that most people here would be asking for a refund and go
buy that HD flatscreen elsewhere. And I would further bet that if
the manufacturer had a forum you'd be posting your frustration
there as well.
Now this is all on assumption that Joel's account is accurate.
IPExpert may have a different story to tell. If they do I
personally would like to hear it. My bottom line point is not to
knock IPExpert but that it seems to me that most responses have
been missing the root issue that Joel is dealing with. Is he
justified in requesting a refund for an (expensive) undelivered
product, especially when the vendor hasn't given him any idea if/
when it will be delivered, and the associated rescheduling of work
projects and family life is very difficult.
Sent while mobile.
On Sep 18, 2009, at 7:06, Thomas Koch <koch1...@comcast.net> wrote:
Joel,
I remember a thread that you started about a week ago asking for
feedback on postponing your CCIE cert based on the new job that
you were considering,,,,Did you old company come back and counter
offer you to stay with a promise of more $$$ if you got your CCIE
Voice cert?
Please take up the refund issue with IPExpert…this is not the pr
oper forum.
I’ve been in IT for 20 years….I’ve seen training classes get
canceled all of the time…I had a CVP class about a year ago get
canceled about 3 days before the class was schedule to start…Tra
ining providers are not going to conduct a class with 1-2 studen
ts. It’s not cost effective. They have to pay the instructors an
d would like to make a profit as well…
Michael is correct; Boot camps are not the magic bullet to pass a
lab or a cert. They reinforce what knowledge that you have and
help you build on it…
Seat the lab in Dec. and take that experience and use it to better
yourself… or just reschedule the CCIE lab. I’m not sure what the
real issue is?
Thomas J Koch
Owner/Consultant
Digitones, LLC
Cell: 630-808-4910
E-mail: digito...@comcast.net
From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-
boun...@onlinestudylist.com] On Behalf Of Joel Jose
Sent: Friday, September 18, 2009 5:28 AM
To: Michael Ciarfello
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] No Product,Full refund.. simple
logic?? not really??
Michael,
quite rightly i am dissapointed. I'm sure its not without reason.
For one second just forget about my lab and my passing the lab
etc.. ipexpert is a company...so if they dont give u the
product..then there should be some measures to refund the
customer..not to mention the "problems" it might have caused
them... how about u order the vod and then u get it 1 year after??
how would you like that??.. what if u didnt have time to wait for
one year..and had to hurry up things...?? what if that product
would be worthless to you unless u get it within a time-frame?
just clearing my doubts... i am not insane here... looks like u
have r blindly supporting ipexpert... i posted it here so that
this OSL list and fellow candidates will correct me if i am being
too rude in asking for a refund....i want to know what do others
think...and also warn people who may be in my position later...
joel.
On Fri, Sep 18, 2009 at 9:09 AM, Michael Ciarfello <mciarfe...@iplogic.com
> wrote:
Yea, so what's your purpose of slandeing IPexpert on here? Take
it up with them. Not us.
So if there are no December real seats still left, then take your
lab, take the experiences from the lab into the next class. Might
help you more. If you want to do a v-class afterwards then fine,
you're paid for it. If you want to do a regular class, then sign
up. I think you slowing down your studies was a mistake,
regardless. Sounds like you were banking on the v-class being the
golden chalice to your lab preparation and tight timelines.
Walking a tightrope, you will eventually fall off.
Sorry, the CCIE is not college. Go to class, study and you WILL
graduate. There is no formula. Save the vclass for when you have
time to study and you think you are prepared enough to take it and
get the most out of it.
By the way, how much more money was that new company going to give
you for CCIE vs non CCIE? Is that the real influence here?
To me the one-week lab experience is (was) mostly a guage to see
how ready I was for the real lab. There were a couple new tricks,
etc I didn't know, but the base of the knowledge was there going
INTO the class.
From: ccie_voice-boun...@onlinestudylist.com [ccie_voice-
boun...@onlinestudylist.com] On Behalf Of Joel Jose
[joeljose...@gmail.com]
Sent: Thursday, September 17, 2009 10:29 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] No Product, Full refund.. simple
logic?? not really??
I know this is a forum for technical discussion..but i just wanted
to let everyone know about my displeasure. I want to know what you
all(who are loyal customers of ipexpert) think about this.
I had purchased a one-week-lab-experience vclass on march when the
discount was announced. It cost me 1499$. My lab is scheduled on
dec22nd. The vclass was to be held on september7-11th. I got a
bunch of communication from ipexpert. Initially far from the date
of the vclass they said it was cancelled. Then i had to slow down
my studies... but still somehow i wanted to give the dec one a
decent attempt. When i was about to make alternate study
arrangements...ipexpert once again mailed me saying that the
vclass was not cancelled... i almost went about buying another
vendors product.. then i waited anxiously for the vclass and kept
my preparation on track(slightly below speed though).. i was even
assured by wayne that it will go on pretty well... it was going to
be my first online class so was nervous. Ipexpert kept numb about
this class even when i had less than one month away..that made me
feel jittery and made me franatically mail them about it... they
asked me to stay tuned for the final shipment details and vclass.
less than a week away i still got nothing... then with a day or
two left, i got a mail saying "your vclass has been cancelled due
to shortage of enrollment" something like that... i was so
stressed out... i got an offer from a leading company...and i took
that up.. it will mean me staying away from ccie for a while...but
i am planning to take the attempt on dec.. i asked wayne for a
refund..but i am not sure he is listening...
I didnt get the product...they cancelled it and wont happen before
next year... and my lab is on dec.. i now made alternate study
arrangements... i know ipexpert is top quality..thats why i took
confidence in them...thier workbooks are still great... but what
they lack is transparency.... they didnt even gimme a hint about
the cancellation... i mean they just took me for granted... this
is not an experience i would want to remember..i expect a
refund..i dont think they are going to give me that.... i thought
ipexpert was about a sincere bunch of people..Today i stand
corrected. thats my opinion now.. everyone of you am sure have
your own.
joel.
--
"it's not the years in your life that count. It's the life in your
years." Abraham Lincoln
--
"it's not the years in your life that count. It's the life in your
years." Abraham Lincoln
<Thomas J Koch (digito...@comcast.net).vcf>
_______________________________________________
For more information regarding industry leading CCIE Lab training,
please visit www.ipexpert.com
http://slash128.com
_______________________________________________
For more information regarding industry leading CCIE Lab training,
please visit www.ipexpert.com
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
