An excellent source is the ccx getting started with scripts document. http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70edgs.pdf
thank you. gpulos -----Original Message----- From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Talmadge Almand Sent: Thursday, December 03, 2009 4:15 PM To: akash patel Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] Unified Contact Center Express for CCIE Voice v 3 Yes to the troubleshooting being fairgame, and you can also expect any variation for scripting, I would recommend the advanced scripting training, or practice some custom scenarios, the ones that IPExpert details are a good measure of what to expect. On Thu, Dec 3, 2009 at 3:30 PM, akash patel <akashapa...@yahoo.com> wrote: I understood from previous blog/post that UCCX will be pre integrated with UCM in the lab, however we will be expected to troubleshoot the integration. I can take help from SRND, however as far 2nd piece of UCCX which is scripting, what material do you recommend to study? Is there any document outlining what version of UCXX is in test (premier, enhance or standard) and /or what topics will be tesable (can imagine standard AA, ACD), but weather email, DB dig out, web application, java applet creation could be testable as well? Thank you _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com <http://www.ipexpert.com/> -- Regards, Talmadge Almand CCIE #20901 (Voice) Sr, Support Engineer - IPexpert, Inc. URL:http://www.IPexpert.com _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
