Have you associated the Line to the end use on the DN pager?

Have you associated both the CUPC and the hard phone to the user?

Have you restarted the SIP Proxy on CUPS?


Jonathan

On Tue, Dec 15, 2009 at 7:36 PM, Omotayo <adefilabi...@gmail.com> wrote:
> Hello,
>
> Working on the presence question.
>
> i want to achieve desktop control, i added the phone to be controlled under
> the CtiGw on the callmanager and enabled the enduser on the Presence for
> desktop contol.
>
> After doing this phone can not dial and you cant call the phones, same
> applies to the cupc
>
> Also the cupc does not show the domain name on it
>
> when i try to switch to desktop, it show conectioing on the Health server
> and goes to disable
>
> Anyone with an idea of what is wrong
> Note
> Before adding the desktop features above everything except the desktop
> worked well
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