Wayne is a bit frustrated understandably but stating on a one line that you contact support will do him a great service. Some customers can be extremely annoying and that comes with the package when you run a business.
- original message - Subject: Re: [OSL | CCIE_Voice] CCIE_Voice Digest, Vol 46, Issue 137 From: Craig Rees <cr...@gtri.com> Date: 27/12/2009 12:57 pm Again Wayne, it is the way you state things. I did not complain about customer service towards me from Ipexperts. I have never dealt with you personally. All of the other individuals I have worked with at Ipexerts have been great to work with. It is your tone in the email you sent that I stated was "horrible customer service". Please do not try and change the issue. Let's end this debate and move on to more important things. By the way no one cares that you are working late on a holiday weekend. I just finished doing a cut for a customer at 5:30am on a holiday weekend. We all do it:-) Also I have tried a competitor and I do feel I get great customer service from them as I also feel I have got great customer service from IPexperts as well. I was just referring to your tone in the message you sent. I can assure you other individuals at Ipexperts have not responded to me in that manner. You should scale it down a bit. If you cannot take the advice without getting offended I am sorry. I am just trying to offer some constructive criticism. I have seen and heard several complaints about Ipexperts on the forums and I would think every little of bit advice could only help. Peace out! -----Original Message----- From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of ccie_voice-requ...@onlinestudylist.com Sent: Sunday, December 27, 2009 12:30 AM To: ccie_voice@onlinestudylist.com Subject: CCIE_Voice Digest, Vol 46, Issue 137 Send CCIE_Voice mailing list submissions to ccie_voice@onlinestudylist.com To subscribe or unsubscribe via the World Wide Web, visit http://onlinestudylist.com/mailman/listinfo/ccie_voice or, via email, send a message with subject or body 'help' to ccie_voice-requ...@onlinestudylist.com You can reach the person managing the list at ccie_voice-ow...@onlinestudylist.com When replying, please edit your Subject line so it is more specific than "Re: Contents of CCIE_Voice digest..." Today's Topics: 1. Re: CCIE_Voice Digest, Vol 46, Issue 134 (Wayne Lawson) 2. Re: CCIE_Voice Digest, Vol 46, Issue 134 (Amp) 3. Re: CCIE_Voice Digest, Vol 46, Issue 134 (A A) ---------------------------------------------------------------------- Message: 1 Date: Sat, 26 Dec 2009 23:39:28 -0500 From: Wayne Lawson <groupst...@ipexpert.com> Subject: Re: [OSL | CCIE_Voice] CCIE_Voice Digest, Vol 46, Issue 134 To: Amp <amccar...@cciequest.com> Cc: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com> Message-ID: <5f60aca7-beb1-4325-8ef5-c727d7efb...@ipexpert.com> Content-Type: text/plain; charset=us-ascii; format=flowed; delsp=yes Amp - They were possibly referring to the "Proctor Labs Rack Forum" - which is often overlooked. Keep in mind - I have no problem providing guidance to customers - but if and when they refuse to follow basic procedures and / or are too lazy to read basic instructions (or look for the answer within an FAQ area) - our time begins to get wasted - and other customers that have justified support issues then get neglected. We make it pretty clear where to go to get answers to basic questions or issues - and in many cases (not all cases, but frequently) - my support teams spends countless hours providing guidace and answering questions that could have been answered if that particular customer took the initiative to follow basic procedures or read our instructions / directions. Let's face it - if someone can't follow basic procedures on how to merge files into a web account - or retrieve a password - their chance at passing the CCIE lab is pretty slim. A true CCIE candidate should have a little more intelligence and drive than the average "end user". Regardless of the issue you were referring to (Amp) - our support team deals with printing problems, access issues (to files) and hardware problems (Proctor Labs). This list is for technical guidance and meant to be used to help teach our customers the protocols and technologies seen on the lab and discuss questions that arise as clients complete scenarios seen throughout our products. It's not meant to be a loud speaker for people who refuse to follow simple procedures - as many, many people have seen and read - these types of clients can bring down the quality of the list. My job is to make sure this list is top notch and used correctly and that basic questions - or questions that should be directed elsewhere are funneled in the right direction. Also - Craig - if you have a problem with how I run this company and how support is provided - I'd be happy to discuss this over the phone - I've already pulled your account up and have reviewed EVERY email and live chat transcript that has ever been sent and received from you (over the past year and a half) *yes, that's how I spend my holiday weekends - verifying and resolving customers complaints or issues*. I feel we've handled your issues pretty damn well. Your comment about our customer service being "horrible" is out of line and to be honest - doesn't sit well with me - it's actually quite absurd and unjustified. If you think our support is "horrible" - I challenge you to spend a week dealing with the few competitors we have worldwide - I highly doubt you'll get a response during working hours - let alone on a holiday weekend at 11:30 PM. Regards, Wayne A. Lawson II - CCIE #5244 Founder & President - IPexpert Mailto: wlaw...@ipexpert.com Telephone: +1.810.326.1444, ext. 101 Live Assistance, Please visit: www.ipexpert.com/chat eFax: +1.810.454.0130 ::Message sent from iPhone:: IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA (R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, Security & Service Provider) Certification Training with locations throughout the United States, Europe and Australia. Be sure to check out our online communities at www.ipexpert.com/communities and our public website at www.ipexpert.com. On Dec 26, 2009, at 11:08 PM, Amp <amccar...@cciequest.com> wrote: > I remember when I first started using PL sessions I had some problems > and was asked by one of the support guys if I had tried to get any > help on the forum first before contacting them. > > Quoting "CCIETalk.com" <cciet...@gmail.com>: > >> Well you have to see his point of view. He has been telling all of >> these >> people to contact support but they keep coming here for support >> issues. This >> list is NOT a support list for issues like that. IPX has a well >> defined >> process for SUPPORT ISSUES. >> >> On Sat, Dec 26, 2009 at 10:43 PM, Craig Rees <cr...@gtri.com> wrote: >> >>> Wow, in my company if I were to get annoyed by a customer and >>> publicly >>> state it I would get fired and rightly so. >>> >>> Broken Record or not, horrible customer service! >>> >>> >>> >>> -----Original Message----- >>> From: ccie_voice-boun...@onlinestudylist.com [mailto: >>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of >>> ccie_voice-requ...@onlinestudylist.com >>> Sent: Saturday, December 26, 2009 10:00 AM >>> To: ccie_voice@onlinestudylist.com >>> Subject: CCIE_Voice Digest, Vol 46, Issue 134 >>> >>> Send CCIE_Voice mailing list submissions to >>> ccie_voice@onlinestudylist.com >>> >>> To subscribe or unsubscribe via the World Wide Web, visit >>> http://onlinestudylist.com/mailman/listinfo/ccie_voice >>> or, via email, send a message with subject or body 'help' to >>> ccie_voice-requ...@onlinestudylist.com >>> >>> You can reach the person managing the list at >>> ccie_voice-ow...@onlinestudylist.com >>> >>> When replying, please edit your Subject line so it is more specific >>> than "Re: Contents of CCIE_Voice digest..." >>> >>> >>> Today's Topics: >>> >>> 1. Re: Proctorlabs connection issue (Wayne Lawson) >>> >>> >>> --- >>> ------------------------------------------------------------------- >>> >>> Message: 1 >>> Date: Sat, 26 Dec 2009 10:19:34 -0500 >>> From: Wayne Lawson <groupst...@ipexpert.com> >>> Subject: Re: [OSL | CCIE_Voice] Proctorlabs connection issue >>> To: A A <f...@hotmail.com> >>> Cc: "ccie_voice@onlinestudylist.com" >>> <ccie_voice@onlinestudylist.com>, >>> Ryan Barnum <rbar...@ipexpert.com> >>> Message-ID: <475444f4-e1c7-436f-82f4-5d957a001...@ipexpert.com> >>> Content-Type: text/plain; charset="us-ascii" >>> >>> Guys - I feel like a broken record here...PLEASE, PLEASE try to >>> get it >>> this time... >>> >>> If you are having technical difficulties - PLEASE CONTACT OUR >>> SUPPORT >>> TEAM DIRECTLY. All issues have been resolved - and everything that >>> is >>> being reported has ended up being an end user error. Believe it or >>> not - many of our clients can't follow simple procedures - and >>> blasting this list (over and over and over and over) with the se >>> questions / topics is getting a bit annoying for me - and the other >>> list members. >>> >>> Regards, >>> >>> Wayne A. Lawson II - CCIE #5244 >>> Founder & President - IPexpert >>> Mailto: wlaw...@ipexpert.com >>> Telephone: +1.810.326.1444, ext. 101 >>> Live Assistance, Please visit: www.ipexpert.com/chat >>> eFax: +1.810.454.0130 >>> >>> ::Message sent from iPhone:: >>> >>> IPexpert is a premier provider of Classroom and Self-Study Cisco >>> CCNA >>> (R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, >>> Security & Service Provider) Certification Training with locations >>> throughout the United States, Europe and Australia. Be sure to check >>> out our online communities at www.ipexpert.com/communities and our >>> public website at www.ipexpert.com. >>> >>> On Dec 26, 2009, at 10:07 AM, A A <f...@hotmail.com> wrote: >>> >>>> I downloaded firfox and coulf telnet to routers. However , i still >>>> cannot connect to CUCM-PUB or any other servers. >>>> >>>> Date: Sat, 26 Dec 2009 19:39:42 +0530 >>>> Subject: Re: [OSL | CCIE_Voice] Proctorlabs connection issue >>>> From: arunv...@gmail.com >>>> To: f...@hotmail.com >>>> CC: ccie_voice@onlinestudylist.com >>>> >>>> try re-connecting ? if still not work contact support. >>>> >>>> On Sat, Dec 26, 2009 at 7:00 PM, A A <f...@hotmail.com> wrote: >>>> I can't seem to connect to anything. My session has already started >>>> and when I double click any router or server I get "The webpage >>>> cannot be displayed". The vpn clinet is conneted. Can anybody >>>> through some light on this issue where have I gone wrong? >>>> >>>> >>>> >>>> Add other email accounts to Hotmail in 3 easy steps. Find out how. >>>> >>>> _______________________________________________ >>>> For more information regarding industry leading CCIE Lab training, >>>> please visit www.ipexpert.com >>>> >>>> >>>> >>>> Have more than one Hotmail account? Link them together to easily >>>> access both. >>>> _______________________________________________ >>>> For more information regarding industry leading CCIE Lab training, >>>> please visit www.ipexpert.com >>> -------------- next part -------------- >>> An HTML attachment was scrubbed... >>> URL: >>> http://onlinestudylist.com/pipermail/ccie_voice/attachments/20091226/c49193fe/attachment.html >>> >>> ------------------------------ >>> >>> _______________________________________________ >>> CCIE_Voice mailing list >>> CCIE_Voice@onlinestudylist.com >>> http://onlinestudylist.com/mailman/listinfo/ccie_voice >>> >>> >>> End of CCIE_Voice Digest, Vol 46, Issue 134 >>> ******************************************* >>> _______________________________________________ >>> For more information regarding industry leading CCIE Lab training, >>> please >>> visit www.ipexpert.com >>> >> >> >> >> -- >> www.ccietalk.com >> > > > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, > please visit www.ipexpert.com ------------------------------ Message: 2 Date: Sat, 26 Dec 2009 23:58:12 -0500 From: Amp <amccar...@cciequest.com> Subject: Re: [OSL | CCIE_Voice] CCIE_Voice Digest, Vol 46, Issue 134 To: Wayne Lawson <groupst...@ipexpert.com> Cc: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com> Message-ID: <20091226235812.cm5wwhe08o48o...@www.cciequest.com> Content-Type: text/plain; charset=ISO-8859-1; DelSp="Yes"; format="flowed" Hey Wayne, When I had the issue that I had many moons ago I originally went to the PL forum but as you said, that forum is often overlooked and I didn't get any response there, that's when I came here to the OSL. I only brought up that particular incident to suggest that it's possible that the original poster may have been told the same thing, but in any case you are absolutely correct, by the time we reach CCIE studies we should be at a point of knowledge that exceeds the basic problems that keep popping up. I have been guilty of over-thinking what the problem IS or COULD be and hitting your support guys or even the OSL up only to have to admit that I was a complete idiot and the problem was between the chair and keyboard. I for one appreciate the quality of this list, which is why I prefer to not go anywhere near the other lists (just my opinion), so I agree with you not wanting the quality or integrity of this list to take a downward spiral. Anyway, whatever you are paying Drew and Ryan probably isn't enough for all the problems that these two have to sort through. Quoting Wayne Lawson <groupst...@ipexpert.com>: > Amp - > > They were possibly referring to the "Proctor Labs Rack Forum" - > which is often overlooked. Keep in mind - I have no problem providing > guidance to customers - but if and when they refuse to follow basic > procedures and / or are too lazy to read basic instructions (or look > for the answer within an FAQ area) - our time begins to get wasted - > and other customers that have justified support issues then get > neglected. We make it pretty clear where to go to get answers to basic > questions or issues - and in many cases (not all cases, but frequently) > - my support teams spends countless hours providing guidace and > answering questions that could have been answered if that particular > customer took the initiative to follow basic procedures or read our > instructions / directions. Let's face it - if someone can't follow > basic procedures on how to merge files into a web account - or retrieve > a password - their chance at passing the CCIE lab is pretty slim. A > true CCIE candidate should have a little more intelligence and drive > than the average "end user". > > Regardless of the issue you were referring to (Amp) - our support > team deals with printing problems, access issues (to files) and > hardware problems (Proctor Labs). This list is for technical guidance > and meant to be used to help teach our customers the protocols and > technologies seen on the lab and discuss questions that arise as > clients complete scenarios seen throughout our products. It's not meant > to be a loud speaker for people who refuse to follow simple procedures > - as many, many people have seen and read - these types of clients can > bring down the quality of the list. My job is to make sure this list > is top notch and used correctly and that basic questions - or questions > that should be directed elsewhere are funneled in the right direction. > > Also - Craig - if you have a problem with how I run this company > and how support is provided - I'd be happy to discuss this over the > phone - I've already pulled your account up and have reviewed EVERY > email and live chat transcript that has ever been sent and received > from you (over the past year and a half) *yes, that's how I spend my > holiday weekends - verifying and resolving customers complaints or > issues*. I feel we've handled your issues pretty damn well. Your > comment about our customer service being "horrible" is out of line and > to be honest - doesn't sit well with me - it's actually quite absurd > and unjustified. If you think our support is "horrible" - I challenge > you to spend a week dealing with the few competitors we have worldwide > - I highly doubt you'll get a response during working hours - let alone > on a holiday weekend at 11:30 PM. > > Regards, > > Wayne A. Lawson II - CCIE #5244 > Founder & President - IPexpert > Mailto: wlaw...@ipexpert.com > Telephone: +1.810.326.1444, ext. 101 > Live Assistance, Please visit: www.ipexpert.com/chat > eFax: +1.810.454.0130 > > ::Message sent from iPhone:: > > IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA > (R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, > Security & Service Provider) Certification Training with locations > throughout the United States, Europe and Australia. Be sure to check > out our online communities at www.ipexpert.com/communities and our > public website at www.ipexpert.com. > > On Dec 26, 2009, at 11:08 PM, Amp <amccar...@cciequest.com> wrote: > >> I remember when I first started using PL sessions I had some problems >> and was asked by one of the support guys if I had tried to get any >> help on the forum first before contacting them. >> >> Quoting "CCIETalk.com" <cciet...@gmail.com>: >> >>> Well you have to see his point of view. He has been telling all of these >>> people to contact support but they keep coming here for support >>> issues. This >>> list is NOT a support list for issues like that. IPX has a well defined >>> process for SUPPORT ISSUES. >>> >>> On Sat, Dec 26, 2009 at 10:43 PM, Craig Rees <cr...@gtri.com> wrote: >>> >>>> Wow, in my company if I were to get annoyed by a customer and publicly >>>> state it I would get fired and rightly so. >>>> >>>> Broken Record or not, horrible customer service! >>>> >>>> >>>> >>>> -----Original Message----- >>>> From: ccie_voice-boun...@onlinestudylist.com [mailto: >>>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of >>>> ccie_voice-requ...@onlinestudylist.com >>>> Sent: Saturday, December 26, 2009 10:00 AM >>>> To: ccie_voice@onlinestudylist.com >>>> Subject: CCIE_Voice Digest, Vol 46, Issue 134 >>>> >>>> Send CCIE_Voice mailing list submissions to >>>> ccie_voice@onlinestudylist.com >>>> >>>> To subscribe or unsubscribe via the World Wide Web, visit >>>> http://onlinestudylist.com/mailman/listinfo/ccie_voice >>>> or, via email, send a message with subject or body 'help' to >>>> ccie_voice-requ...@onlinestudylist.com >>>> >>>> You can reach the person managing the list at >>>> ccie_voice-ow...@onlinestudylist.com >>>> >>>> When replying, please edit your Subject line so it is more specific >>>> than "Re: Contents of CCIE_Voice digest..." >>>> >>>> >>>> Today's Topics: >>>> >>>> 1. Re: Proctorlabs connection issue (Wayne Lawson) >>>> >>>> >>>> ---------------------------------------------------------------------- >>>> >>>> Message: 1 >>>> Date: Sat, 26 Dec 2009 10:19:34 -0500 >>>> From: Wayne Lawson <groupst...@ipexpert.com> >>>> Subject: Re: [OSL | CCIE_Voice] Proctorlabs connection issue >>>> To: A A <f...@hotmail.com> >>>> Cc: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com>, >>>> Ryan Barnum <rbar...@ipexpert.com> >>>> Message-ID: <475444f4-e1c7-436f-82f4-5d957a001...@ipexpert.com> >>>> Content-Type: text/plain; charset="us-ascii" >>>> >>>> Guys - I feel like a broken record here...PLEASE, PLEASE try to get it >>>> this time... >>>> >>>> If you are having technical difficulties - PLEASE CONTACT OUR SUPPORT >>>> TEAM DIRECTLY. All issues have been resolved - and everything that is >>>> being reported has ended up being an end user error. Believe it or >>>> not - many of our clients can't follow simple procedures - and >>>> blasting this list (over and over and over and over) with the se >>>> questions / topics is getting a bit annoying for me - and the other >>>> list members. >>>> >>>> Regards, >>>> >>>> Wayne A. Lawson II - CCIE #5244 >>>> Founder & President - IPexpert >>>> Mailto: wlaw...@ipexpert.com >>>> Telephone: +1.810.326.1444, ext. 101 >>>> Live Assistance, Please visit: www.ipexpert.com/chat >>>> eFax: +1.810.454.0130 >>>> >>>> ::Message sent from iPhone:: >>>> >>>> IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA >>>> (R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, >>>> Security & Service Provider) Certification Training with locations >>>> throughout the United States, Europe and Australia. Be sure to check >>>> out our online communities at www.ipexpert.com/communities and our >>>> public website at www.ipexpert.com. >>>> >>>> On Dec 26, 2009, at 10:07 AM, A A <f...@hotmail.com> wrote: >>>> >>>>> I downloaded firfox and coulf telnet to routers. However , i still >>>>> cannot connect to CUCM-PUB or any other servers. >>>>> >>>>> Date: Sat, 26 Dec 2009 19:39:42 +0530 >>>>> Subject: Re: [OSL | CCIE_Voice] Proctorlabs connection issue >>>>> From: arunv...@gmail.com >>>>> To: f...@hotmail.com >>>>> CC: ccie_voice@onlinestudylist.com >>>>> >>>>> try re-connecting ? if still not work contact support. >>>>> >>>>> On Sat, Dec 26, 2009 at 7:00 PM, A A <f...@hotmail.com> wrote: >>>>> I can't seem to connect to anything. My session has already started >>>>> and when I double click any router or server I get "The webpage >>>>> cannot be displayed". The vpn clinet is conneted. Can anybody >>>>> through some light on this issue where have I gone wrong? >>>>> >>>>> >>>>> >>>>> Add other email accounts to Hotmail in 3 easy steps. Find out how. >>>>> >>>>> _______________________________________________ >>>>> For more information regarding industry leading CCIE Lab training, >>>>> please visit www.ipexpert.com >>>>> >>>>> >>>>> >>>>> Have more than one Hotmail account? Link them together to easily >>>>> access both. >>>>> _______________________________________________ >>>>> For more information regarding industry leading CCIE Lab training, >>>>> please visit www.ipexpert.com >>>> -------------- next part -------------- >>>> An HTML attachment was scrubbed... >>>> URL: >>>> http://onlinestudylist.com/pipermail/ccie_voice/attachments/20091226/c49193fe/attachment.html >>>> >>>> ------------------------------ >>>> >>>> _______________________________________________ >>>> CCIE_Voice mailing list >>>> CCIE_Voice@onlinestudylist.com >>>> http://onlinestudylist.com/mailman/listinfo/ccie_voice >>>> >>>> >>>> End of CCIE_Voice Digest, Vol 46, Issue 134 >>>> ******************************************* >>>> _______________________________________________ >>>> For more information regarding industry leading CCIE Lab training, please >>>> visit www.ipexpert.com >>>> >>> >>> >>> >>> -- >>> www.ccietalk.com >>> >> >> >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, >> please visit www.ipexpert.com ------------------------------ Message: 3 Date: Sun, 27 Dec 2009 07:29:42 +0000 From: A A <f...@hotmail.com> Subject: Re: [OSL | CCIE_Voice] CCIE_Voice Digest, Vol 46, Issue 134 To: <cr...@gtri.com>, <ccie_voice@onlinestudylist.com> Message-ID: <bay133-w39c759bb1f18878c2c0a5ee...@phx.gbl> Content-Type: text/plain; charset="iso-8859-1" I would think twice be4 purchasing any ipx products in the future considering the way we are treated. I'll let all my friends know as well. > From: cr...@gtri.com > To: ccie_voice@onlinestudylist.com > Date: Sat, 26 Dec 2009 20:43:27 -0700 > Subject: Re: [OSL | CCIE_Voice] CCIE_Voice Digest, Vol 46, Issue 134 > > Wow, in my company if I were to get annoyed by a customer and publicly state > it I would get fired and rightly so. > > Broken Record or not, horrible customer service! > > > > -----Original Message----- > From: ccie_voice-boun...@onlinestudylist.com > [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of > ccie_voice-requ...@onlinestudylist.com > Sent: Saturday, December 26, 2009 10:00 AM > To: ccie_voice@onlinestudylist.com > Subject: CCIE_Voice Digest, Vol 46, Issue 134 > > Send CCIE_Voice mailing list submissions to > ccie_voice@onlinestudylist.com > > To subscribe or unsubscribe via the World Wide Web, visit > http://onlinestudylist.com/mailman/listinfo/ccie_voice > or, via email, send a message with subject or body 'help' to > ccie_voice-requ...@onlinestudylist.com > > You can reach the person managing the list at > ccie_voice-ow...@onlinestudylist.com > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of CCIE_Voice digest..." > > > Today's Topics: > > 1. Re: Proctorlabs connection issue (Wayne Lawson) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sat, 26 Dec 2009 10:19:34 -0500 > From: Wayne Lawson <groupst...@ipexpert.com> > Subject: Re: [OSL | CCIE_Voice] Proctorlabs connection issue > To: A A <f...@hotmail.com> > Cc: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com>, > Ryan Barnum <rbar...@ipexpert.com> > Message-ID: <475444f4-e1c7-436f-82f4-5d957a001...@ipexpert.com> > Content-Type: text/plain; charset="us-ascii" > > Guys - I feel like a broken record here...PLEASE, PLEASE try to get it > this time... > > If you are having technical difficulties - PLEASE CONTACT OUR SUPPORT > TEAM DIRECTLY. All issues have been resolved - and everything that is > being reported has ended up being an end user error. Believe it or > not - many of our clients can't follow simple procedures - and > blasting this list (over and over and over and over) with the se > questions / topics is getting a bit annoying for me - and the other > list members. > > Regards, > > Wayne A. Lawson II - CCIE #5244 > Founder & President - IPexpert > Mailto: wlaw...@ipexpert.com > Telephone: +1.810.326.1444, ext. 101 > Live Assistance, Please visit: www.ipexpert.com/chat > eFax: +1.810.454.0130 > > ::Message sent from iPhone:: > > IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA > (R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, > Security & Service Provider) Certification Training with locations > throughout the United States, Europe and Australia. Be sure to check > out our online communities at www.ipexpert.com/communities and our > public website at www.ipexpert.com. > > On Dec 26, 2009, at 10:07 AM, A A <f...@hotmail.com> wrote: > > > I downloaded firfox and coulf telnet to routers. However , i still > > cannot connect to CUCM-PUB or any other servers. > > > > Date: Sat, 26 Dec 2009 19:39:42 +0530 > > Subject: Re: [OSL | CCIE_Voice] Proctorlabs connection issue > > From: arunv...@gmail.com > > To: f...@hotmail.com > > CC: ccie_voice@onlinestudylist.com > > > > try re-connecting ? if still not work contact support. > > > > On Sat, Dec 26, 2009 at 7:00 PM, A A <f...@hotmail.com> wrote: > > I can't seem to connect to anything. My session has already started > > and when I double click any router or server I get "The webpage > > cannot be displayed". The vpn clinet is conneted. Can anybody > > through some light on this issue where have I gone wrong? > > > > > > > > Add other email accounts to Hotmail in 3 easy steps. Find out how. > > > > _______________________________________________ > > For more information regarding industry leading CCIE Lab training, > > please visit www.ipexpert.com > > > > > > > > Have more than one Hotmail account? Link them together to easily > > access both. > > _______________________________________________ > > For more information regarding industry leading CCIE Lab training, > > please visit www.ipexpert.com > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://onlinestudylist.com/pipermail/ccie_voice/attachments/20091226/c49193fe/attachment.html > > ------------------------------ > > _______________________________________________ > CCIE_Voice mailing list > CCIE_Voice@onlinestudylist.com > http://onlinestudylist.com/mailman/listinfo/ccie_voice > > > End of CCIE_Voice Digest, Vol 46, Issue 134 > ******************************************* > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com _________________________________________________________________ Use Hotmail to send and receive mail from your different email accounts http://clk.atdmt.com/UKM/go/186394592/direct/01/ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://onlinestudylist.com/pipermail/ccie_voice/attachments/20091227/7beba291/attachment.htm ------------------------------ _______________________________________________ CCIE_Voice mailing list CCIE_Voice@onlinestudylist.com http://onlinestudylist.com/mailman/listinfo/ccie_voice End of CCIE_Voice Digest, Vol 46, Issue 137 ******************************************* _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
