Hi, This is part of a blog that is going to be posted soon about the cupc deskphone control configuration:
*************************** The CUCP’s CTI phone control is performed directly from the presence client itself via CTI/QBE interface, in other words the CUCP talks to the CUCM CTI Service to control the designated desktop phone, there’s no intervention of the CUPS in the process, First of all, perform the basic integration between CUCM and CUPS (this configuration assumes no DNS servers are in the network): 1.- Add the CUPS as an application server in CUCM ->System ->Application Server menu 2.- Assign Presence capabilities to the end user (Enable CUP and CUPC use) in CUCM ->System ->Licensing -> Capabilities Assignment 3.- Run the CUPS post installation setup, you can use the CUCM Admin user as the AXL user required for this setup 4.- Change the presence server name to IP Address in the CUPS System-> Topology menu 5.- Configure the Cisco UP SIP Proxy service parameter and set the domain name, go to CUPS System-> Service Parameter 6.- Start all the CUPS services from the Cisco Unified Serviceability-> Tools-> Service Activation Menu 7.- Reboot the presence server for the name change to take effect Now, let’s configure the CTI control config specifics: 1.- In CUCM end user-> assign device configuration, associate the corresponding device to the user, and very important but sometimes forgotten, assign the end user to the Standard CTI Enable user group 2.- Also in the CUCM end user configuration, assign the end user primary extension in the Directory Number Associations section 3.- Make sure “Allow Control of Device from CTI” is checked in the regarding phone device and line configuration 4.- In CUPS-> Application-> Cisco Unified Personal Communicator-> User Settings Menu, assign the TCP CTI Gateway Profile (automatically created during the CUPS synchronization with CUCM) for the user 5.- Finally, log into the CUPC and control your phone desktop, you should see a window similar to this: FIGURE1 Sometimes a restart of CUCM CTIManager service and CUPS Services are needed in order to get CTI control working properly from CUPC *************************** HTH, On Sat, Jan 23, 2010 at 7:48 AM, kavi ten <kaucc...@gmail.com> wrote: > was wondering what are we supposed to configure if asked > *call control of phone using cups* > * > * > *Does any one has clue about this.* > > Message: 2 > Date: Thu, 21 Jan 2010 09:39:57 -0600 > From: kill mill <jha...@gmail.com> > Subject: [OSL | CCIE_Voice] C > To: ccie_voice@onlinestudylist.com > Message-ID: > <83281d5a1001210739n72baac7fkf8e9596f9ff17...@mail.gmail.com> > Content-Type: text/plain; charset=ISO-8859-1 > > Hi group, > wanted to get everybodys thought on this. if the exam asks > call control of phone using cups what r the things to be configured? > i m thinking voicemail , deskphone no soft mode and be able to change > presence status is there anything else i m missing ? > > thnx in advance > > > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > -- Regards, Otto Sanchez CCIE #25592 (Voice) Support Engineer - IPexpert, Inc. URL: http://www.IPexpert.com
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_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
