Roger, I think the wording of sending the second caller in queue to AA is a little misleading. Better wording would tell you ³whilst there is 1 contact in the queue all subsequent callers should be sent to AA². In other words the second caller should not even invoke the select resource step- we should find out in advance of that step whether there is a contact in the queue. -- Vik Malhi CCIE #13890 Instructor - IPexpert, Inc. Mailto: vma...@ipexpert.com Telephone: +1.810.326.1444 Fax: +1.810.454.0130 Live Assistance, Please visit: www.ipexpert.com/chat <http://www.ipexpert.com/chat>
IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA (R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, Security & Service Provider) Certification Training with locations throughout the United States, Europe and Australia. Be sure to check out our online communities at www.ipexpert.com/communities <http://www.ipexpert.com/communities> and our public website at www.ipexpert.com <http://www.ipexpert.com> . From: Roger Källberg <roger.kallb...@cygate.se> Date: Sun, 24 Jan 2010 20:27:47 +0100 To: OSL Group <ccie_voice@onlinestudylist.com> Subject: Re: [OSL | CCIE_Voice] Lab 12A - UCCX custom script No one that has any thought about this? Roger Källberg Unified Communication Consultant Cygate AB From: Roger Källberg [mailto:roger.kallb...@cygate.se] Sent: den 22 januari 2010 09:24 To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Lab 12A - UCCX custom script Hi guys and girls, (if there are any around, I mean except for Amy J)! I need to get some clarification on the last criteria under q12.2, it¹s phrased this way. ³There can only be a maximum of one caller in queue. The second caller being placed into the queue should be sent to UC AutoAttendant instead of hearing queue prompt.² I have no issues getting this to work, but my question is what EXACTLY the phrasing aims are as an end result? The first sentence says ³There can only be a maximum of one caller in queue.² and the second says ³The second caller being placed into the queue², this is what I need to get some clarification about. What I mean is this, should the if statement with the check of call in queue >= max queue depth that redirect (goto Xfer2AA) be before the select resource step, as the first sentence in the above phrasing would suggest. Or should it be under the queued ³sub step² in the select resource, or whatever it¹s called, I guess u guys know what I mean? As one might interpret the second sentence in the question if you look at that part and do EXACTLY as it says. Namely that the second caller should be placed into the queue, but then be sent to the AA before the queue prompt begins to play. As I said I have no problem with the intended functionality, I just want the end result clarified. I mean there is a big difference in the two ways of doing it, not in the sense of result for the callers, but in the real lab these little nuances can bite you in the butt if you¹re not careful with this kind of iffy questions. Brgds, Roger Källberg Consultant Cygate AB Eric Perssons väg 21, SE-217 62 MALMÖ Direkt: +46108787498 Växel: +46108787400 roger.kallb...@cygate.se <mailto:roger.kallb...@cygate.se> _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
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